Unified Communications Infrastructure

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Hi,We are running with Attendant console 8.6 and CUCM 8.6, we are planning to upgrade the CUCM application to 10.x, however, 8.6 is not supported with 10.x. Please let me know what should be the upgrade procedure for Attendant console to make it comp...

I need to recreate a Employment Information Line we currently have on our old Octel voicemail system in Unity (9.1.2) and I am not sure the best way to go about it.  On a call handler I have set up, pressing 1 is supposed to take them to Job Listings...

Hi, I am new to Prime, and having troubles with the following: 1) service templates & keywords: how can I use keywords (to automatically fill in alerting name,  line text label etc) in a service template (eg. EM Line). When I use ${LASTNAME} for exam...