11-12-2012 02:47 AM - edited 03-19-2019 05:51 AM
Hello,
We're using RTMT 8.91 and in Analysis Manager when we click on Analyze Call Path application (or in Unified Analysis Manager menu, Tools > Analyze Call Path) it doesn't open.
Why does it fails? Cisco procedure said a new window appears to fill the fields (calling, called, time...) but it doesn't work. Do we have to make any special before using this app?
Regards,
05-02-2013 04:57 AM
I have the same problem. It exists over several CUCM and RTMT versions. I have never been able to open the application and also couldn't find any prerequesites that we don't meet.
Did you manage to get the problem resolved?
Thank you,
Andreas
05-02-2013 11:33 PM
Hi Andreas,
Cisco told us (via TAC case) that Windows 7 we were using was not supported. We had to use Windows XP. I don't know if they're included Windows 7 and 8 as compatible in latest versions of RTMT.
Regards,
Victor
05-06-2013 02:37 AM
Hi Victor,
Thank you for your reply! I'll try from a WinXP VM.
Best regards
Andreas
05-08-2013 06:46 AM
Just an FYI, I'm using RTMT 8.91 with Windows 7 64bit with no issues. I updated Java for a Unity Connection issue and it seems to have fixed some other issues in RTMT. Worth a shot, anyway.
Gareth
08-25-2014 07:31 AM
Hi Guys,
I am having this problem as well. I cannot add a new node on analysis manager and nothing happens when a click on save. This issue is related to Java updates?
Thanks in advance for any help!
Marcos Cardoso
02-06-2015 04:18 AM
Hi,
I cannot add a new node on analysis manager and nothing happens when a click on save on RTMT 9.1. Have you managed to solve this problem?
Regards
MC
03-05-2015 05:21 AM
Analyze Call Path doesn't open - is it resolved???
I have the same problem...
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