are there compatibility issues between Unity Connection 8.5.1 and IE 11

[sbeaveritt]

Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back if I want to continue using internet explorer?                  

[Rob Huffman]

Hi Scott,

I didn't see any specific bugs related to IE11 but it is not

on the supported browser list for CUC 8.x so you may be out of luck;

Software Requirements—Administrator Workstations

Revised June 19, 2013

•To  access web applications on the Cisco Unity Connection server, the  operating system and web browser must be compatible with the version of  Unity Connection that you are installing. Table 1 lists supported operating-system and browser combinations.

Table 1     Supported Operating Systems and Browsers on Administrator Workstations for Cisco Unity Connection 8.x 

Operating System on Administrator Workstation	Browser on Administrator Workstation
Microsoft Windows Vista	•Microsoft Internet Explorer 8.0 and 7.0 •Mozilla Firefox 3.0 and 2.0
•Microsoft Windows Server 2003 •Microsoft Windows XP	•Microsoft Internet Explorer 8.0 •Microsoft Internet Explorer 7.0 and 6.0 (plus SP1) •Mozilla Firefox 3.0 and 2.0
Mac OS X 10.4 and later	Mozilla Firefox 3.0 and 2.0
Red Hat Enterprise Linux	Mozilla Firefox 3.0 and 2.0
Microsoft Windows 7 (32 and 64 bit)	•Microsoft Internet Explorer 8.0, 9.0(1) and 10.0 •Mozilla Firefox 3.6, 10
Microsoft Windows 81 (32-bit and 64-bit) •Standard •Professional •Enterprise	•Microsoft Internet Explorer 10.0 •Mozilla Firefox 17

¹ Windows 8 in the Desktop Mode.

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Note Cisco Unity  Connection Web Interface drop down menus: Cisco Unity Connection  Administration(CUCA) and Cisco Personal Communications Assistant(CPCA)  are not supported for Google Chrome.

---

•Table 2 lists software required for correct browser configuration.

Table 2     Software Required for Correct Browser Configuration on Administrator Workstations for Cisco Unity Connection 8.x 

Browser	Required Software
Firefox	The following software, depending on the operating system: •With Mac OS X: –Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x). –Java Embedding Plugin for Mac OS X version 0.9.5 or later.1 •With Linux: –ALSA driver version 1.0.9 or later –Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) . •With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
Internet Explorer	Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)

¹ The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.

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Note Cisco Unity  Connection Web Interface drop down menus: Cisco Unity Connection  Administration(CUCA) and Cisco Personal Communications Assistant(CPCA)  are not supported for Google Chrome.

From;

System Requirements for Cisco Unity Connection Release 8.x

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp512623

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[toddstowell]

I still have this problem but in Chrome. I cannot even load Cisco Unity Connection v9.1.1.2 in IE or Firefox.

[pqueued]

IE11 and Firefox block them because older versions of UC Apps use a vulnerable encryption algorithm when generating their self-signed carts. In Firefox you can type about:config in the browser and after proceeding search for RSA. There are 2 items you're looking and I think the have "ssl3.dhe" in them, by default they are set too true, change them to false and it will work. I have never gotten IE11 to work, though I use Firefox by default.

in regards to chrome, put the page in compatibility mode

[toddstowell]

That is exactly what I ended up doing, after I did some research. I have to user Firefox. I still could not get Chrome to work. Thank you for the feedback.