hello everyone,
I have been asked whether a custom CRM application can access Call Detail Records.
It seems that the CRM application needs to have access to CDR info related to (UCCE) agent ID (cd?) and duration of call, start time, stop time, etc.
Am i correct in saying that the best way to acheive this would be to have CRM application query the 'CDR on demand' service via the CUCM SOAP interface or would a better way just be to periodically transfer CDRs via the CDR Repository Manager via an SFTP server to the CRM application for processing there?
I found some info here: https://supportforums.cisco.com/document/53056/understanding-cdr-call-detail-records
Any ideas? I have no experience using the CDR on demand service and CDR Repository Manager with third party applications so any comments very welcome!
thankyou very much in advance.
