Force user to select line on outgoing call

[Craig Hunt]

I am looking to configure a phone in CUCM so that the user would NOT get a dial-tone when picking up the handset and would have to choose line 1.  This is in a public area of a cognitive care unit of a hospital to make it harder for confused patients to dial out.

This seems like a straight-forward setting but I have not been able to find out how to accomplish this.  I was looking at "Always Use Prime Line" and "Auto Line Select" but they only seem to refer to incoming calls.

[Craig Hunt]

Not possible? Seems like something that should be possible. Any help would be appreciated.

[Brandon Buffin · Accepted solution]

Configure the phone with no DN on line 1.

Brandon

[Craig Hunt]

Hmmm....Possibly the easiest and most obvious solution will be the most brilliant.  I have tested this out on a 7942 phone and it worked fine.  I don't have a spare 8811 to try it on but will assume it will work the same.

[Craig Hunt]

So this works fine for a multi line phone but is it possible with a single line phone like a 7811?

[Brandon Buffin]

I don't think so.

[will.alvord]

It won't work on an 8800 or any other sip phone for that matter. SIP phones won't register without a line 1 dn.