Solved: How to remove Device Associations

Joe Della Valle · ‎10-20-2011

We have a user who moved phyical phones and extensions to a new Mac address on another phone. When I open the user's profile in CM they have the new Mac address of their new phone and the old Mac address of their old phone still listed?

How do I remove this Controlled Device under their user account profile?

Adam Thompson · ‎10-20-2011

Joe,

Click on the 'Device Associations' button. This will bring you to a search window where you can check or uncheck the necessary boxes to make sure the user is associated with the proper phone.

HTH,

Adam

View solution in original post

Adam Thompson · ‎10-20-2011

Joe,

Click on the 'Device Associations' button. This will bring you to a search window where you can check or uncheck the necessary boxes to make sure the user is associated with the proper phone.

HTH,

Adam

samarawickrama · ‎03-03-2017

Hi Adam,

Could you please have a look the following request I created? I think it is related to this post in someway.

https://supportforums.cisco.com/discussion/13239121/remove-all-associated-cucm-ver-105213043-3

Thank you.