12-05-2012 02:10 PM - edited 03-19-2019 05:58 AM
Dear NetPro gurus,
Does UCCE has any upper seat limit similar to UCCX? I know UCCX is around 300 - 350 mark but what's the seat limit for UCCE?
Cheers,
Hunt
Solved! Go to Solution.
12-06-2012 06:06 AM
12-05-2012 03:38 PM
UCCE supports up to 12,000 agents under supported deployment model with version 9.
UCCX supports up to 400 agents.
Check out UCCE SRND sizing section:
HTH, Please rate all useful posts!
Chris
12-05-2012 04:17 PM
Thanks so much for that Chris.
Other than the Agent seat limit, is there any other benefits of deploying UCCE rather than deploying UCCX?
Hunt
12-05-2012 05:54 PM
There are many differences, the architecture for example is completly different, where with UCCX you can have it all running on a single server with UCCE the solution can easily include over dozen servers. Here is one comparison doc for version 8.5 but most of it is still the same for version 9:
you can search the contact center forum here for some additional threads as this question has been asked several times before.
HTH, Please rate all useful posts!
Chris
12-05-2012 06:10 PM
Thanks Chris.
Would you have another URL for that document as I get Error 404 when trying to open.
Cheers,
Hunt
12-05-2012 07:10 PM
Sorry, it is a partner facing document, here is the link:
HTH, Please rate all useful posts!
Chris
12-05-2012 07:14 PM
Hey Chris,
Just tried it and got 403 Forbidden Error.
Any possiblity if you could email me that file?
Thanks heaps!
Cheers,
Hunt
12-06-2012 06:06 AM
Sent.
HTH, Please rate all useful posts!
Chris
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide