Cisco UCS C220 M4 dead after FW upgrade?

[LCP_BO]

Hi All,

Yesterday i upgraded the firmware of my C220 M4 server.

I mounted the ucs-c220m4-huu-3.0.3f.iso from the KVM console and it updates everything resulting in a PASS. After the updating was finished i rebooted the server and that was when the server stopped responding.

Now the server does not do anything.
When i plug in the power, the fans of (both) the PSU starts blowing hard and the LED blinks green en amber. But it does not do anything. The monitor i hooked up to the server gives no image. 

What can i do to troubleshoot some more?

[Fabián Ramírez]

From which version did you Upgrade?
Did you upgraded all components all the same time?
When you restart the server with the Monitor directly attached to it, does it give something at all or it´s justblack screen?

[LCP_BO]

We went from Version: 2.0(8d) tot 3.03 f.

After upgrade everything showed succes and i performed a reboot. The server kept blowing really hard and no image was shown on a connected monitor and the CIMC was not reachable.

Cisco sent a new motherboard and a FE that replaced it which resulted in still the same issue.

So a new FE came with a other new motherboard and the issue remained. After this Cisco sent a new server with new parts and we updated this to the 3.03 f firmware. Now the server is working fine.

Only problem is i still don't know what was wrong and i'm afraid i will never know. But we have the (new) server up and running again.

[Boris Bendovsky]

Same story here.
Tried to update from 2.0 to 4.0 (ucs-c220m4-huu-4.0.2h.iso).

All components were selected to update.
On powering up the fans runs on high speed. The LEDs on them blinks from green to amber.
Front panel LEDs are all off.
Monitor attached to KVM console is in standby mode.
CIMC not reachable via fixed IP configured before the update (network port LEDs are off).

EDIT: Solved by replacing both power supplies.

[Elliott Willink]

If anyone else has C220's be very careful remotely updating the HUU as I am 100% convinced the HUU is killing power supplies.

Just had this today going from quite an old revision (~2.x) to 4.0(2f) on 2 x C220-M4's

Both had one of the 2 PSU's killed by the HUU.

 In our case both PSU's were fine before update, after update flashing green/amber and fans on Max.

Looking at the changelogs there does appear to be PSU firmware updates, I think some part of this firmware update routine for the PSU's can kill them.

The servers I was doing were not under warranty, bought a couple of new PSU's and they are back up and running again.

[Kirk J]

Please see the release notes for minimum requirements and upgrade paths.

https://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/release/notes/b_UCS_C-Series_RN_4_0_2.html#id_83496

Usually there is a 3.x interim version you need to go through.

Kirk...

[Lasse Solberg]

If anyone else come across this issue like i just did, what solved it for me after many attempts was to press F8 to enter CIMC config. Everything else failed. I did crash when I pressed F8 as well, but it rebooted itself and all was ok.