[SOLVED] CIMC 2.0(3i): Launch of KVM Console fails

[Filippo Zangheri]

Hi,

After upgrading to CIMC version 2.0(3i), launching KVM Console fails with Java error "Unable to launch the application"

Java Exception trace follows:

JNLPException[category: Download Error : Exception: null : LaunchDesc: null
    at com.sun.javaws.Launcher.prepareLaunchFile(Unknown Source)
    at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)
    at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
    at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
    at com.sun.javaws.Launcher.launch(Unknown Source)
    at com.sun.javaws.Main.launchApp(Unknown Source)
    at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
    at com.sun.javaws.Main.access$000(Unknown Source)
    at com.sun.javaws.Main$1.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

Clicking on "Details" button of the error window and selecting the "Launch File" tab, a list of JAR archives is shown, e.g.:

<property name="jnlp.packEnabled" value="true"/>
  <nativelib href="https://10.2.0.3:443/software/avctVMMac64.jar" download="eager"/>
<property name="jnlp.packEnabled" value="true"/>

When pointing the browser to "https://10.2.0.3:443/software/avctVMMac64.jar" I get "404 Not found" error. It happens also with all other JARs.

This issue happens on every PC I have tried to and with IE, Firefox and Chrome.

Java version is 1.8.0_31.

In previous version of CIMC KVM worked correctly and manually accessing the JARs works.

Any help on this? Thanks.

--

Filippo

[Keny Perez]

Filipo,

I know you mentioned this was working prior to the upgrade but I just want to be sure about the basics first...  Is there any other JAVA version install in the PC? (I know you mentioned this happens on any PC but we can focus on one and then see if we can apply the same fix on the others)

-Kenny

[Filippo Zangheri]

Dear Keny,

Thanks for your reply.

To the best of my understanding, no other Java versions are currently installed in that laptop, with the exception of some JREs bundled with CCX Script Editor.

Do you have any other suggestion? I.e. getting some low-level logs or doing some CIMC troubleshooting over SSH?

--

Filippo

[Keny Perez]

Just a couple of things I have seen people doing in the past:

1-I have seen customer opening the .jnlp file and verify the user password sent to CIMC is the correct one.  Sometimes, that gets changed for no reason and a correction of the password helps.

2-Downgrade to an older Java version, maybe Java 7 u21

HTH,

-Kenny

[Filippo Zangheri]

Solved - the issue was due to Internet Explorer being in "off line" mode.

Wierd!

--

Filippo
 

[Keny Perez · Accepted solution]

Weird, you mentioned you had tried different browsers... anyways... mark the thread as solved for future users to see you got it figured out.

-Kenny

[Keny Perez]

Thanks for the feedback Filippo

-Kenny