upgrading firmware on C24 - invalid platform

[Kassim Ismail]

Hi All,

I have a Cisco C24 M3 server where I need to update the firmware. I downloaded the Cisco HUU  for that server model, however it will not let me upgrade the firmware as its says “invalid platform”, which does not make sense as it’s the correct HUU for that model. I downloaded the file “ucs-c2x-huu-3.0.3a.iso”.

i have attached a screenshot.

any help/suggestions would be appreciated.

Thanks

Kass

[Wes Austin]

Based on the screen capture you have a C240 or C220 and you downloaded the C24 HUU image. Please download the correct C240 or C220 HUU and try again.

[Kassim Ismail]

Hi Wes,

Thanks for the reply.

the front of the server shows C24 M3L, i have attached a screenshot from the Cisco device coverage of the serial number and that also shows a C24.

Thanks

[Wes Austin]

Is this an appliance or a standalone server?

Can you try with a different C24 HUU and see if that works?

If not, I would attempt to flash the CIMC and BIOS through the Web UI and then attempt to run the HUU on other components.

[Kassim Ismail]

its a standalone server. i will try version 2.0.

Thanks for the suggestion.

[Kassim Ismail]

ok, version 2 also comes up with the same error. this is at the point of booting up with the HUU CD. i dont even get to the stage where i am given the option to select the which components to upgrade.

looks like a TAC case is needed.