02-08-2013 05:47 AM - edited 03-01-2019 10:51 AM
Hi,
We recently have bought a UCS C220 M3 Server, in order to install a virtual environment through ESXi. When trying to install EXSi 4.1; the hard disks are not recognized and listed.
When connecting to the Web GUI (CIMC), in the inventory, the disks are not displayed...
We use 3 disks (A03-D500GC3)
What can i do in this situation?
Edit: the ESXi installation was tried with RAID and without RAID, same problem. when configuring RAID, the disks are recognized
Thanks
05-23-2013 04:51 AM
Hi,
After consulting Cisco Support team, the problem was located on the motherboard... they had replace it and then we were able to install OS on the server
05-28-2013 06:35 PM
Same problem with me in Cisco C22 M3, is it problem with the motherboard or HDD ? how to replaced the motherboard?
iam using Windows 2008 Standard Edition X86
05-29-2013 12:22 AM
Hi,
in our case, the problem didn't come from HDD but from motherboard. the server was under warranty, so cisco support replaced it for us.
05-29-2013 05:02 AM
Hello Dhani,
You have configured a RAID in your system? If so usually, if the additional adapter is not recognize by the windows installer, it means that the driver is not included or the windows binaries are custom (built without those drivers). Try with a new version of win 2008
Below the compatibles OS for the embedded Raid Controller LSI MegaSR (Software controller)
• Microsoft Windows Server 2008R2
• RedHat Enterprise Linux RHEL 5.7, 6.1 and 6.2
• SLES 11 SP1 and Sp2
Hope it works for you!
06-04-2013 02:56 AM
Thanks..the problem has been solved. Cisco UCS C22 M3 that we had only support Windows Server 2008 R2 64bit not 32bit
:-)
02-06-2014 04:01 AM
Thanks Dhani Irwan for the tip. I was installing Windows server 2008 x86 and when I load the driver from C600 folder it was telling me that it's not supporting, but after using 64-bit windows it detects the HHD and installation is in progress now.
06-06-2013 10:50 PM
I cant see the HDD in the BIOS, neither in the Inventory of CIMC
what should be done in this situation?
I have LSI 9265CV-8i MegaRAID SAS HBA
06-07-2013 07:42 AM
Bechara,
Can you attach screenshots and describe what you have done/tried so we do not begin with basic troubleshooting? Also, screenshots, CIMC/BIOS version will help.
-Kenny
06-07-2013 08:18 AM
After removing the cables then plug them back to the motherboard, i was able to go to lsi configuration by using CTL+M key, then i have configured the virtual disks,
Is it possible that the only supported os is 2008 R2?
I couldnt also install 2012 or esx 5.0
06-07-2013 08:42 AM
The 9265CV-8i should see the disks and you should be able to install on that. It if everything was cabled and the option ROM was enabled that should have worked. I would suggest you open a case with TAC if that controller is not working.
By connecting the cables on the motherboard you are now using the RAID on Motherboard option (ROMB). This is the C600 controller on board the system using the LSI software RAID. This is supported for Win2K8 and Win2k12. It is NOT supported for ESXi.
CIMC will not show the drives in the inventory when using the onboard controller, this is expected behavior.
To see the drives for a windows install you will need to mount the drivers ISO (avalible from cisco.com), choose the Intel C600 folder from the mounted ISO and then scan the drives for install. See the attached screenshots:
06-04-2014 03:35 AM
Hi All,
I have experienced the same issue on UCS C220 M3 server. Tried below steps to get it back,
Upgrade the RAID card firmware version.
Please check the documentation in order to perform the action: http://tools.cisco.com/squish/01aC9
Factory reset the server (Before do this make sure somebody is available onsite to take console & assign CIMC IP again)
To confirm the status(Presence) of HDD, Please check the SEL logs
# 17 02 00 00 01 02 00 00 7D 9B 79 53 20 00 04 0D 42 00 00 00 6F 00 FF FF # 217 | 05/19/2014 05:49:49 | CIMC | Drive slot(Bay) HDD1_STATUS #0x42 | Drive Presence | Asserted
# 18 02 00 00 01 02 00 00 7D 9B 79 53 20 00 04 0D 43 00 00 00 6F 00 FF FF # 218 | 05/19/2014 05:49:49 | CIMC | Drive slot(Bay) HDD2_STATUS #0x43 | Drive Presence | Asserted
Slot: 2
Description: LSI 6G MegaRAID SAS 9271-8i card with Supercap (RAID 0,1,5,6; RAID spans 10,50,60) - External mini-SAS connectors
PID: UCS-RAID9271-8i
Vendor: 0x1000
Device: 0x005b
SubVendor: 0x1000
SubDevice: 0x9271
Check on the link below how the cables should be connected:
“ Cable Routing” http://www.cisco.com/c/en/us/td/docs/unified_computing/ucs/c/hw/C220/install/C220.pdf page 127
If still not working, its time to replace RAID Controller Card.
Cheers,
Alag
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