Ive been asked to start morning checks. I'm looking to use rttest on the router to see the process and opctest status on the PG to sync as well as normal cpu, memory etc. Is there anything else people monitor, recommend? Thanks
Ucce 12.5 and external 3rd party dialler We currently have a number of sites using cisic outbound dialler with an external dialler which controls and creates the campaigns.The question is that some outbound locations working normal in that they have ...
I need to change our cvp ops manager server time as it was built without taking account of day light savings - what is the easiest way to achieve this. Is it just the case of changing the server time? Thanks
Hi, my company is looking at MI in more detail and as always they are looking at IT to provide the answers rather then coming to the table with some ideas of what they want to measure on. Does anyone have a good set of reports people use? Thanks
We have the similar issue. Agents Ddi calls via ucce, no answer overflows to an overflow PQ. The agent who answers the overflow call then isnt the longest idle so does not "next" call which is for them in their sales PQ so hurts the pq agent sales...
Bill I wa told there is also a "percentage" setting so to speak or throttle which we have to take into account of how many inbound calls, agents etc so not to strave the outbound q if we use anything other then preview. Too many and too quick inbound...
Bill Thanks So we would have two scripts separate from each other Script 1 for inbound agent Z in PQ1 Script 2 for outbound agent Z in SG 2 I read that we need to set the outbound mode as blended so inbound are given priority - is that all I need t...
As always thanks Voice calls onlyWe are happy configuring inbound scripts and have existing outbound scripts we can copy but not configured blended before so don't know how to Inbound we use PQ's, Outbound we need to use Skill grps. Do you have any ...