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i have call back script and call back goes to only one csq not routed by incoming csq example call came from IT-EN-CSQ and accepted offering call back call back goes to callback csq which has another agents not assigned to IT-EN-CSQi need call back ...
my current situation is after ring no answer agent state become ready i need to do script in select resources after ring no answer it never direct to next available agent but goes to call back menu other question i need call back menu to same calling...
