Originally, each group of agent would only need to handle a corresponding CSQ. 1 CSQ matches to 1 skill. Recently, these agents would have more than 1 skills to handle CSQ other than their main CSQ.I receive request where we would need to display per...

I have 2 endpoints SX80 and Room Kit Plus, both registered to on-prem CUCM with latest software. When they dial to Webex Meetings, no outgoing video is sent. Observed from Expressway-C, the number of received video packets is very small from these 2 ...

We need to import stored procedure into db_cra for customized report definition. According to our understanding, the new procedure would be stored under "uccxhruser"' user. However, after we imported, we cannot add report definition based on these ne...

In Detailed Call CSQ Agent Report - Snapshot, I have noticed that there are several calls to the same agent with Ring Time equals to Ring No Answer Timeout. Since I have identified these calls are re-distributed calls from the CSQ after the same  res...

I found the number of Agent Logged In is not equal to the sum of Agent number under different state for highlighted CSQ in Voice CSQ Summary Report. I have changed the states of 1-2 logged-in agents under this CSQ to make some update in the numbers, ...