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Question, I have developers working on Click to dial using the Cisco web communicator/Chrome extension. It is working except on the physical phone you can only see there is a call on line 1, there are no options such as Hold available on that deskpho...
I have two switch strings in a script for the caller to select the an option. This works but in CUIC reports not all calls show the selected options, there are alot where you see the calls but no selected option and verified the caller did select.
I`m looking for the ports needed to be allowed for AD authentication in an access list on a Vlan interface. I built a monster acl allowing various ports I found for this and still didn`t work, Finally did a permit ip to and from the Domain Controller...
I have a situation where we will have 14 menu options to select from in a script, then after that selection another 12 options to select to route calls to appropriate agents. With so many options I was thinking if the user could just speak there choi...
I`m curious about your Salesforce/Jabber integration. I was looking today to see if you could use Jabber with Salesforce and have found nothing other than 3rd party products to use. Any information would be helpful.
So switch string only goes to 09, with nothing under default you could key in 15 and it would let the caller go to the next step in the script and not report anything on the variable, now I have a go to in the default branch so if one of the defined ...
Ok I just did a test I should have done before, I called into the script and entered a number that is not in the switch string and then it just proceeded to the next branch, so thats whats happening callers are entering numbers that dont exit. Need a...
