Hi!Is there a way to check which agents that are "not ready" i.e  gather user-id and extension?Then i want to use this "extension information" to light up the MWI on the "not ready" agents Cisco phones maybe by using unity and ctiportsto turn on the ...

Hi!Is there a way that if you as an CAD agent set yourself "Not ready" and dial out can producea Reason code i.e "outgoing call" to for instance your Wallboard application? Or do you need to do a Reason code list that prompting the CAD agent to choos...

Hi There!I'm trying to use the IP phone directory xml url in my UCCX scriptto use for "Calling Name" presentation and the Set enterprise presentation parameter for the CAD where (if found Calling name) it will be presented.This is working, but if the...

Hi!Do anybody know what is missing when a call that start at PSTN calls into a CME and an EPHONE that is "Call forward all" toa UCCX trigger(script 1) that script do also do a "Call redirect" to another Trigger(script 2) when the call come into Scrip...

Hi out there!Do somebody know if i can add a Reason code when a "Not ready" agent dials out to tellthe Wall board, Supervisor and historical reports what activity the agent do?I know that you can set reason codes in CDA and workflows but is it possib...