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garthman1
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About garthman1
01-17-2022
garthman1
Beginner
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Member since
11-26-2006
33
Posts
45
Helpful
2
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Re: Cisco Finesse and Microsoft Teams
Created by
garthman1
in
Contact Center
01-13-2022
01-13-2022
Are the agents working remotely? We've had similar symptoms but not as predictable as yours Lisa. Ag...
Re: UCCE Private Connection
Created by
garthman1
in
Contact Center
01-05-2022
01-05-2022
Are you using the same physical network for both private and public traffic? That is also a red flag...
Re: Skill group name not reflect in Queue statistics Gadgets .
Created by
garthman1
in
Contact Center
09-16-2021
09-16-2021
exit opc worked! Thanks again Bill!
Re: Skill group name not reflect in Queue statistics Gadgets .
Created by
garthman1
in
Contact Center
09-16-2021
09-16-2021
Thanks Bill. Yep changed both names (first time I forgot the route but it didn't matter). Good point...
Re: Skill group name not reflect in Queue statistics Gadgets .
Created by
garthman1
in
Contact Center
09-16-2021
09-16-2021
I know this thread is a bit stale, but am having the same problem.. very reproducible. Yes CUIC work...
Re: Call Duration - Termination_Call_Detail
Created by
garthman1
in
Contact Center
04-20-2021
04-20-2021
Are you trying to sum multiple records or just for a specific call?
Re: Agent's state never goes talking after picking up phone call
Created by
garthman1
in
Contact Center
04-15-2021
04-15-2021
Can't tell if you are on CCE, but if so is it a courtesy call back call? Is state the same in Finess...
Re: On UCCE environment Can we send the call to External contact center only for self service IVR treatment(Ex : Twilio/Vonage)
Created by
garthman1
in
Contact Center
04-05-2021
04-05-2021
That may be a question more for Twilio or Vonage. I'm sure you can send a call to them over the pstn...
Re: Unable to login to UCCE CUIC 11.6 with LDAP user account
Created by
garthman1
in
Contact Center
04-05-2021
04-05-2021
Also if you haven't already, have the user select LDAP dropdown (not CUIC) on the second login page....
Re: UCCE Side B Relocation
Created by
garthman1
in
Contact Center
03-05-2021
03-05-2021
The call center configurations and historical data should automatically sync up through the state tr...
Re: UCCE Side B Relocation
Created by
garthman1
in
Contact Center
02-22-2021
02-22-2021
Another thing to consider is how long you will be in simplex mode. It is possible to have sync/repli...
Re: Flexibility to Call forward to multiple PSTN number in ICM Scripting
Created by
garthman1
in
Contact Center
02-09-2021
02-09-2021
Is the hunt group a target in the UCCE call center? Hunt group is a call manager thing - limited in ...
Re: UCCE - Agent Event Detail - Reason Code 40763
Created by
garthman1
in
Contact Center
01-19-2021
01-19-2021
Do you see it configured in Finesse Administration or ICM reason code list?
Re: Silent Monitoring configuration
Created by
garthman1
in
Contact Center
01-13-2021
01-13-2021
Are you using Mobile Agent? - silent monitor not supported.
Re: Duplicate Calls, Call Not Answered
Created by
garthman1
in
Contact Center
04-22-2020
04-22-2020
Hi, did it ever work? Any changes for example, is jabber associated with the problem devices? From t...
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Public Statistics
Date Registered
11-26-2006
07:28 AM
Date Last Visited
01-17-2022
07:00 AM
Total Messages Posted
33
Total Helpful Votes Received
45
Helpful Votes Given To
User
Helpful Count
bill.king1
20
Marek (gaman-gt.com)
20
Sean Lynch
10
Omar Deen
15
See all >
Helpful Votes From
User
Helpful Count
bill.king1
15
Muhammed Ashiq
5
Mark.Jones(Virt
ualTrainer)
5
Shalid Kurunnan Chalil
5
pradeepbojan
5
See all >