Hi, did it ever work? Any changes for example, is jabber associated with the problem devices? From t...

Hi All, Curious if anyone recognizes the above error - showed up a couple of times as a jtapi gatewa...

Can't thank you enough Omar for such a quick and thoughtful reply. We really appreciate it! ps will ...

Hi All, Just wanted to sanity check the 11.6.1 UCCE SRND regarding mobile agent capacity vs your rea...

Interesting. May be call flow related - flow outs, RONAS, etc. You might have to review each leg of ...

Hi, would go with CUIC. Curious if consistently off and...thinking things like non-queue vru scripts...

To Jenine's point, does ICM try to deliver a ghost call when the test agent goes ready at 9 or 14 mi...

Hi All, just wanted to circle back to let you know we got this working. Just to clarify for what its...

Marek and Bill handled this very well. Only thing I would add from a simplistic explanation is call ...

Thanks Carla, Bill and Marek are following along too, but wanted to get back to you.Glad you got the...

Thank you Marek, Carla, and Bill ..will check it out the cm tool. Have tried several device pools, p...

Thanks Bill, appreciate it. I think that is one I stumbled across as well, but good to know I'm work...