garthman1

Are the agents working remotely? We've had similar symptoms but not as predictable as yours Lisa. Ag...

Are you using the same physical network for both private and public traffic? That is also a red flag...

exit opc worked!  Thanks again Bill!

Thanks Bill. Yep changed both names (first time I forgot the route but it didn't matter). Good point...

I know this thread is a bit stale, but am having the same problem.. very reproducible. Yes CUIC work...

Are you trying to sum multiple records or just for a specific call?

Can't tell if you are on CCE, but if so is it a courtesy call back call? Is state the same in Finess...

That may be a question more for Twilio or Vonage. I'm sure you can send a call to them over the pstn...

Also if you haven't already, have the user select LDAP dropdown (not CUIC) on the second login page....

The call center configurations and historical data should automatically sync up through the state tr...

Another thing to consider is how long you will be in simplex mode. It is possible to have sync/repli...

Hi, did it ever work? Any changes for example, is jabber associated with the problem devices? From t...