Hi All, Curious if anyone recognizes the above error - showed up a couple of times as a jtapi gateway warning in the PG event viewer.  Didn't see much on the Goog.  Full error is  Mobile agent media operation: 2 has failed: sgent ID: 47884009 LCP por...

Hi All,  Just wanted to sanity check the 11.6.1 UCCE SRND regarding mobile agent capacity vs your real world experiences and advice.  With the emergence of work-remote Call Centers, do you see any issues with 500 concurrent mobile agents in call-by-c...

Hello All,  Like so many out there, trying to get mobile agent working on UCCE/CVP. Particulars:UCCE 4000 with CVP comprehensive at 11.6.2 and Finesse 11.6.1. SIP trunks for incoming and out going calls.  Outbound option and off-net forwarding via IC...

In an agent based campaign, do you need to configure an IPIVR port in the skillgroup configuration tab for outbound to detect an answering machine and leave a message?In IPIVR based campaign, IVR ports must be specified, but wasn't sure if needed in ...