About bjorgvin-sensa

bjorgvin-sensa · 04-22-2008

Hi,i have one 7970 that seems unable to load firmware after a factory reseti belive it fails here:Unexpected Opcode[5] Expecting ACK Block[4098], Socket[18] FileName[apps70.8-3-3ES2.sbn], th_block [0] Abort.relavant info from tftp log14:33:52.674 TFT...

bjorgvin-sensa · 04-23-2008

thank you for your reply,it was running software from 4x before,i changed the ccm to vers 6xthe reason i reset it was because the phone booted to a Cisco logo screen , and i little check box appeared on the botton left above softkey 1 , (first checkb...

bjorgvin-sensa · 03-04-2008

Hi,what makes the above suggestion efficient is setting the (contact service queue ) Resource Selection Criteria to "most skilled" that way your "Skill B" queue will first assign calles to agents with highest skill in "B"hope it helps

bjorgvin-sensa · 02-25-2008

Don't think it is your PC's that are faulty , i have had a TAC case open on this issue for some time now - have recognised it as a defect , and it is currently pending release ,CSCsm73933 - the bug id is not view-able yet , don't know if it will b...

bjorgvin-sensa · 02-20-2008

Hi,There is a specific version of ccm 6 you need to have to be able to upgrade from 5x to 6x you get this on dvd with you upgrade kit , i'm sorry , i don't have the exact version nameregardsBJ

bjorgvin-sensa · 02-11-2008

Don't know...you should talk to your partner / reseller they might be able to provide you with themissing media

Member Since	‎02-12-2007 08:55 AM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	7
Total Helpful Votes Received	9

User Statistics

User Activity

7970 unable to complete firmware load after factory reset

Re: 7970 unable to complete firmware load after factory reset

Re: Creating IPCCX script

Re: audio problems in Attendant Console 6.0.1

Re: Upgading Problem

Re: 5 Seat CCX ENH CCM Bundle