Hi,i have one 7970 that seems unable to load firmware after a factory reseti belive it fails here:Unexpected Opcode[5] Expecting ACK Block[4098], Socket[18] FileName[apps70.8-3-3ES2.sbn], th_block [0] Abort.relavant info from tftp log14:33:52.674 TFT...
thank you for your reply,it was running software from 4x before,i changed the ccm to vers 6xthe reason i reset it was because the phone booted to a Cisco logo screen , and i little check box appeared on the botton left above softkey 1 , (first checkb...
Hi,what makes the above suggestion efficient is setting the (contact service queue ) Resource Selection Criteria to "most skilled" that way your "Skill B" queue will first assign calles to agents with highest skill in "B"hope it helps
Don't think it is your PC's that are faulty , i have had a TAC case open on this issue for some time now - have recognised it as a defect , and it is currently pending release ,CSCsm73933 - the bug id is not view-able yet , don't know if it will b...
Hi,There is a specific version of ccm 6 you need to have to be able to upgrade from 5x to 6x you get this on dvd with you upgrade kit , i'm sorry , i don't have the exact version nameregardsBJ
