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Patrik Englund
‎11-29-2020
Beginner
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1 Accepted Solution
30 Helpful Vote
10 Helpful Vote
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Member since ‎11-29-2005
110
Posts
21
Helpful
2
Solutions

HiI suspect that your problem

Created by in Contact Center
06-15-2015
06-15-2015
HiI suspect that your problem is that the device target 1110 is not defined in agent targeting rule ...

Re:Transfer call to external number

Created by in Contact Center
08-28-2013
08-28-2013
Im using quite lot of labels in my scripts. I always use a set node and assigns it to CallPeripheral...

Intermittent connection issues PG´s -> Roggers

Created by in Contact Center
08-20-2013
08-20-2013
Unfortunately i have not been able to ping when this occures.Some traces :10:20:56:076 pg2b-pgag Con...

Intermittent connection issues PG´s -> Roggers

Created by in Contact Center
08-20-2013
08-20-2013
Yes it´s the PG and Roggers that have issues. Have checked the logs but all i can find is that the l...

Re:Mobile Challenge 2/25/2013 – 3/8/2013

Created by in Cisco Support via Mobile
03-01-2013
03-01-2013
Option CSent from Cisco Technical Support Android App

Re:Mobile Challenge 2/11/2013 – 2/22/2013

Created by in Cisco Support via Mobile
02-06-2013
02-06-2013
Option CSent from Cisco Technical Support Android App

Re:Retain call info using dynamic label

Created by in Contact Center
01-26-2013
01-26-2013
I solved it. It works perfectly fine to do queuing after a dynamic label. Dont know why others says ...

Re:UCCE Diagnostic Framework

Created by in Contact Center
12-21-2012
12-21-2012
Just change ip address in the http link. Only setting could be fw depending on your environment.Br P...

Re: CVP Media not played

Created by in Contact Center
10-02-2012
10-02-2012
"Wondering if it has anything to do with the IIS"The show http client cache states that the file is ...

BufferPool Buffering Memory Limit Reached

Created by in Contact Center
09-27-2012
09-27-2012
HiI encountered 2 weeks back an issue with the MDS process. I checked the event viewer and found tha...

Re: Call consult transfer with CVP

Created by in Contact Center
01-27-2012
01-27-2012
Many thanks for the explanation, i will surely look this up. Many thanks Kris!

Call consult transfer with CVP

Created by in Contact Center
01-26-2012
01-26-2012
Thanks for you answer but i dont follow you completely. How would i do a "standard non-refer transfe...

Call consult transfer with CVP

Created by in Contact Center
01-25-2012
01-25-2012
HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we...

Re: Configure holidays on IPCC

Created by in Contact Center
04-28-2011
04-28-2011
Are you using IP IVR together with IPCC?In that case you can make use of xml script to add holidays ...

Dump device info Procmon

Created by in Contact Center
03-14-2011
03-14-2011
Hi allI have recently been watching the video regarding the Procmon utility and i have one problem w...
Public Statistics
Date Registered ‎11-29-2005 03:39 AM
Date Last Visited ‎11-29-2020 08:33 AM
Total Messages Posted 110
Total Helpful Votes Received 21
Helpful Votes Given To