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We have Unity Conn 7.1.3.10000-68I have a user that wants their voice mail box, after the message is left, and caller presses option to try to dial another extension, then pressess 0, that the caller is routed to a selected extension other then main ...
We are running UCCX 7.0(1)SR05_Build504. Is there a Supervisor page? Where they can get to Real Time Reporter and install Supervisor Desktop. Can a supervisor change the CSQ an agent is in? ThanksTrae
We are running Unity Connection 7.1.3.We have a user that does not want the "caller input" to work at all. If a caller is in Unity Conn and presses any digit, they want nothing to happen, just continue to play the greeting. Is there a way to disable...
I have a 7960 that was a managers phone using IPMA. The phone has been recycled to a non manager. The IPMA assistant watch window is still showing on the phones display. How can I remove this?
IPCC 4.0(5)a.When I try to upload a prompt I get "java.lang.NullPointerException" error. I have uploaded several other prompts with no issues. I have checked the format of this prompt and it is correct. What could be causing this error and how can...
Thanks Gabriel. Your suggestion worked. I was on the right track but you gave me the location to look. Trae CairnsEDPSElectronic Data Processing ServicesNetwork/Communicationstcairns@edpstech.comgabsaagom 07/12/2010 11:14 AMPlease respond to"cisco...
Thanks Ryan. Changing the System Parameter, does that affect anything in production?Trae CairnsEDPSElectronic Data Processing ServicesNetwork/Communicationstcairns@edpstech.comrlafount 06/24/2010 04:34 PMPlease respond to"cisco-support@sgaur.hosted....
