I understand when hybrid calling enabled the inbound and outbound calls goes through EXP C and E between Customer and Webex control hub. Is it possible to enable hybrid Calling without the Exp C and E ? For example lets assume an on-prem environment ...
Hi All. I am trying to get the session id for the each call and trying to pass that to Cisco AQM as meta data. The session ID has to be retrieved by data type Long, but when I pass this value to AQM its not accepting as its not string. How can I conv...
Hi All Currently all the team members when agents are in the call or end the call agents can select multiple wrap-up codes. Is it possible to limit the agents to select only wrap-up codes rather selecting multiple? Kind regardsPragash
Hi All I have configured Billing Application server parameter to save my CDR and CMR files.After configuring the billing server parameter I see 6 files in 1 min on SFTP server.Is there any way I could make it like to generate only one file per day (o...
Hi Team I know this question was asked several times in the discussion, but I was not able to find answer for my question. I am recieving test email from Cisco IMC but would like to know how do i configure if any critical alerts triggered and send th...
Thanks Rogger for your time and reply. I figured out this last night.1. I set the variable to S_ConSessLong2String (String)2. In the value under Java tab added this code Long.toString(L_SessionInfo) - L_SessionInfo - Long data type received from Get ...
Hi Elliot Thank you for your reply, I tried that too it does not work as expected I have the attached error, please refer to the file name 3. I have attached other screenshots too on my configurations.
Hi Jaime Thank you for letting me know about this, My requirement is to just backup monthly or weekly save only the CDR file, automatically from CUCM. This file should be analyzable manually if there any requirement. Is there anyway possible? Kind re...
Hi nnikolaev Thank you for your answer, if I change this option in enterprise parameter, I have few questions on this.. As per my understanding this option will generate the CDR files every 24 hours, so that incase if I have to download the CDR or CM...
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