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- About lliborio05
08-23-2019
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Member since
08-22-2006
20
Posts
10
Helpful
0
Solutions
Created by
lliborio05
in Contact Center
in Contact Center
01-23-2019
11:59 AM
01-23-2019
11:59 AM
Hi
Webchat do support NAT, i have 2 customers with private IPs on the DMZ and NAT on the Outside Firewall and it works, one in 11.0.1 and 10.6.1 but i dont believe Cisco changed this on the last versions.
The scenário that was implemented on the 11.0.1 included a specific situation with NAT reflection on the Firewall because internaly the DNS resolves the public IP and the socialminer has a private IP, and was validated by Cisco BU.
Regards
... View more
Created by
lliborio05
in Contact Center
in Contact Center
10-02-2017
03:21 AM
10-02-2017
03:21 AM
I have an UCCX 11.6.1.10000-51, and Socialminer 11.6.1.10000-25 and everything is working well, but my development is creating an application of customer care that need to get the email from the exchange, since the socialminer only haves a few characters of the body. I have the socialminer reference, but i dont know with that reference how to get the email from the exchange, because if i click in the socialminer on the link of an particular email i get to the webmail, but if authenticate i will not get that specific email.
Anyone knows how the socialminer gets the email from exchange through IMAP? so that my app can do the same.
Thanks
Regards
Luis Liborio
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Labels:
Created by
lliborio05
in Contact Center
in Contact Center
07-19-2017
09:12 AM
07-19-2017
09:12 AM
Hi,
I'm receiveing a date on a string with the format "mm/dd/yyyy" and need to convert into a date so that it could be prompted with a Generated Prompt type date.
If i set directly the date will not be correct.
Whats the best way to convert the string into date format, so that it can be prompted?
see attach
Thanks
Regards
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Labels:
05-03-2017
09:38 AM
Hy Daryl
I'm facing a similar problem, and i was trying to configure the webchat has http, to be able to have a different public URL, from the server name and to not have the browser unsecure warning because of the certificate mismatch.
Did you manage to solve your problem?
Thanks
Regards
Luis Liborio
... View more
05-03-2017
07:47 AM
I'm implementing a socialminer chat on a customer, and i'm trying to use http, because i've a problem on the internal DNS that cannot resolve de public domain, so i have the socialminer on the DMZ with the internal domain, connected to the UCCX, and i'm trying to configure the chat on http to avoid the unsecure warning.
The chat is working if i invoke the https created through web widget on the UCCX, but i have to accept the certificate:
<body>
<form action="https://social.external.pt/ccp/chat/form/100020" method="post" onsubmit="return updateAuthor(this)">
If i use http, the chat gets to finnesse but is dropped on the customer side and give me the error message.
<body>
<form action="http://social.external.pt/ccp/chat/form/100020" method="post" onsubmit="return updateAuthor(this)">
Any thougths how can i configure web chat to http.
Thanks
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Labels:
Created by
lliborio05
in IP Telephony and Phones
in IP Telephony and Phones
04-12-2017
09:30 AM
04-12-2017
09:30 AM
I've configured an 7811 and an 7821 on a CME Version 11.6, and everything is working but i cannot find anywhere the phone code to change the locale, and on the official documentation it only appears the phones below.
Anyone knows if locales are supported on 78XX on CME? or what is the 78XX phone code.
Thanks
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmelocal.html#sip
Codes for Locale JAR Files
Phone Type
Phone Code
3905
cin
6941
rtl
6945
rtl
8961
gh
9951
gd
9971
gd
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Labels:
02-01-2017
01:43 AM
Hi Jaime,
Thanks for the response, but the Pre-8 procedure is working after all, when i rollback, i get the Trust List Update Failed, but if i reboot the phone it will register to the old cluster, in case of rollback i have to go to the switch and shutdown the ports so that the phone could reboot.
... View more
Created by
lliborio05
in IP Telephony and Phones
in IP Telephony and Phones
01-31-2017
01:53 AM
01-31-2017
01:53 AM
I'm upgrading from a version 7.1.2 on an MCS to 11.0 virtualized, i've set up the new cluster on a Lab Network with the same IP address of the original cluster to do a one shot migration, but i need a rollback plan.
On the 7.1.2 the phones do not have ITL, but when they register to the 11.0, i did the procedure of the page the https://supportforums.cisco.com/document/60716/migrating-ip-phones-between-clusters-cucm-8-and-itl-files, to prepare the cluster to a Cluster for Rollback to pre 8.0, i see that the ITL file changes, they get a new ITL and CAPF server file, and no TVS and TFTP but when i try to rollbak i get Trust List Update Failed
What i'm doing wrong?
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Labels:
10-25-2016
10:31 AM
I know that was the right thing to do, but the customer has no license and does not want to spend some money.
Just for the reference i got it working with the following XPATH and it is really fast, ~1s to find the last entry.
"/ZCCRELTFNO/item[TEL_NUMBER="+callingNumber+"]/AGENT"
... View more
10-24-2016
09:16 AM
Hi,
I've a long XML (~84000 lines) file that i'm using to make ANI Based routing, but my customer is giving me the file with the following format
<?xml version="1.0" encoding="utf-8"?> <ZCCRELTFNO> <item> <TEL_NUMBER>5652</TEL_NUMBER> <AGENT>agente3</AGENT> </item> </ZCCRELTFNO>
I can't do the "//descendant::ZCCRELTFNO/child::item["+i+"]/child::AGENT" with the increment i because the file is to long and takes to much time.
With the format below i can do it on one shot by using "//item[@ TEL_NUMBER ="+callingNumber+"]/@ AGENT "
<?xml version="1.0" encoding="utf-8"?> <ZCCRELTFNO> <item TEL_NUMBER="5652" AGENT="agente3"</item> </ZCCRELTFNO>
Is there any xpath that i can use to get the the AGENT with the Phone number without having to use the recursive i increment, like its done on the 2nd XML format.
Thanks
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Labels:
Created by
lliborio05
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
05-14-2010
09:37 AM
05-14-2010
09:37 AM
This new version (1.3.4.0.2) has solve the battery problem, and everything is working correctly.
... View more
Created by
lliborio05
in Other Wireless - Mobility Subjects
in Other Wireless - Mobility Subjects
05-12-2010
02:41 AM
05-12-2010
02:41 AM
I have opened a SR, and cisco send me a version 1.3.4.0.2, but this firmware they say " has been through only basic testing to verify the power consumption issues" and the release of the firmware 1.3.5 wil be released towards the end of May, beginning of June . I have upgraded the 7921 phones, because i haven't any 7925. When i have results i willl post them.
... View more
06-05-2008
03:18 AM
I have 2 external numbers to different departments that are forwarded to a CTI route point that has 2 lines each one with a different MOH. This CTI route Point, routes the calls to 2 pilot point associated with the same 3 Attendant Consoles. This is done so that when all lines from the AC are occupied, the calls are queued and play different MOH in each external number. I'm trying to do the same, without the AC, by associating to the hunt group phones instead of AC lines. I have 2 phones with 1 line each, but when they are both busy, a third call hears ringing and not MOH. Is there any way to do this without IPCC?
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Labels:
Created by
lliborio05
in Contact Center
01-23-2019
01-23-2019
Hi Webchat do support NAT, i have 2 customers with private IPs on the
DMZ and NAT on the Outside Fir...
Created by
lliborio05
in Contact Center
10-02-2017
10-02-2017
I have an UCCX 11.6.1.10000-51, and Socialminer 11.6.1.10000-25 and
everything is working well, but ...
Created by
lliborio05
in Contact Center
07-19-2017
07-19-2017
Hi, I'm receiveing a date on a string with the format "mm/dd/yyyy" and
need to convert into a date s...
05-03-2017
Hy Daryl I'm facing a similar problem, and i was trying to configure the
webchat has http, to be abl...
05-03-2017
I'm implementing a socialminer chat on a customer, and i'm trying to use
http, because i've a proble...
04-12-2017
I've configured an 7811 and an 7821 on a CME Version 11.6, and
everything is working but i cannot fi...
02-01-2017
Hi Jaime, Thanks for the response, but the Pre-8 procedure is working
after all, when i rollback, i ...
01-31-2017
I'm upgrading from a version 7.1.2 on an MCS to 11.0 virtualized, i've
set up the new cluster on a L...
10-25-2016
I know that was the right thing to do, but the customer has no license
and does not want to spend so...
10-24-2016
Hi, I've a long XML (~84000 lines) file that i'm using to make ANI Based
routing, but my customer is...
Created by
lliborio05
in Other Wireless - Mobility Subjects
05-14-2010
05-14-2010
This new version (1.3.4.0.2) has solve the battery problem, and
everything is working correctly.
Created by
lliborio05
in Other Wireless - Mobility Subjects
05-12-2010
05-12-2010
I have opened a SR, and cisco send me a version 1.3.4.0.2, but this
firmware they say " /* Style Def...
Public Statistics
| Date Registered | 08-22-2006 07:55 AM |
| Date Last Visited | 08-23-2019 02:34 AM |
| Total Messages Posted | 20 |
| Total Helpful Votes Received | 10 |
