This worked for me   https://community.cisco.com/t5/unified-communications/vm-ware-tools-not-installed/m-p/2820692#M22064 ... View more

Hi Jaime,   Can you help clarify this for me please:   VmWare Cloud on AWS currently runs on ESX 6.8 Only CUCM 12.5 is supported but documentation says upto Version 6.7   Is the document outdated?   I've logged a case a TAC and had mixed replies so far:   Suggestion 1: Downgrade ESX  !!!!!! in AWS????!!! Suggestion 2: request Deferred Updates on AWS - not an option if its already 6.8   Can you advise who I should engage to get more complete answer?   Rich ... View more