We have a UCCX script for our support line that currently allows the caller to record a message, and then that message is uploaded into Salesforce where it is associated with the correct case number. We have duplicated this script logic into a WxCC F...
Is there a way for agents in Finesse to edit the email subject and/or body in the original message before replying back to the customer? The use case is when customers send in emails with profanity or otherwise offensive language that the agents do n...
2651XM eth0 configured with IP address (10.1.1.1/24), secondary IP address (172.16.1.1/24) and connected to fa0/1 on a 37503750 has int VLAN100 (10.1.1.2) and VLAN 200 (172.16.1.0/24) but without an SVI. The only way I can get any connectivity is to...
Hi,I have a customer that currently has one WAN connection at each spoke and utilizing mGRE at the hub. There are about 13 sites and EIGRP is handling all the routes. Now they want to add a second WAN connection at the spoke, from a different ISP, ...
Hi all,We have a CME 4.0.3 running as a gateway to a Nortel 61c PBX gatekeeper. All calls are setup to be routed over the H.323 trunk (see config below). During a call I can see the trunk coming up in the 'debug h323 h225 asn1' but all I get is rin...
Hi @Arunabh Bhattacharjee , I'm running into the same issue, silence during an API call that is taking five seconds or more. Can we get an update on this request, please?
We got it working again by deleting the Application Server (CCM AXL Integration) and then recreating it and adding all the appropriate application users.
