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rmanakadav
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  • 27 Posts
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Webex contact center call tracing

08-08-2024
Hi Team, I am new to webex contact center with background of UCCE   and started learning the administration .Can some one help me in the  below query. How can we trace a call in webex contact center to find out the script/flow it is hitting and from ...

Finesse wrapup reason codes not showing in the required order UCCE

06-07-2024
Hi experts, can someone helps in below issue which i was facing with finesse wrapup reason codes  i have added the reason codes from finesse admin in the order which customer required under a team .but when trying to select from finesse its showing i...

Creating dashboard option grayed out in CUIC 11.6

05-14-2024
Hi Experts, i am trying to create a dashboard from my CUIC but i can see the create new dashboard icon greyed out for my login . i checked my user settings and have administrative privileges and also dashboard designer role is enabled . Can someone h...

Search with keywords in Webex ediscovery compliance report

04-28-2024
Hi All, i have downloaded the webex ediscover compliance report following the below link https://www.cisco.com/c/en/us/support/docs/conferencing/webex-control-hub/218127-understand-ediscovery-reports-to-search.html i got the summary report in excel a...

HDS and Logger database Max date time showing previous day date

04-07-2024
Hi Experts, Can anyone help in below issue Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
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Member Since ‎10-20-2022 04:47 PM
Date Last Visited ‎08-08-2024 03:17 AM
Posts 27
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