eGain version 15 integrated with UCCE 9.x
Disclaimer: I am very green on email and chat
Trying to find information on the scenarios that will display the messages configured in the custom_chat_en_US.properties file such as:
L10N_EXIT_TXT
L10N_L...
Has anyone successfully deployed CUIS with a separate archiver server?If so, can you please take a look at the t_ConnectionJob table and let me know which Procedures DO NOT have NULL under ThrottleInterval. I changed some of these and unfortunately ...
Agent extensions are currently 5 digits. In the IPCC Web Administration, CallManager Connecivity, I see "CallManager Agent Extension Length" is set to 8. What effect if any does this have on operation?Thanks
Since upgrading to newer PCs, agents are getting a windows error "Switch to / retry" when logging into the agent desktop.ICM version is 6.0CTI OS 4.7The agent PC has a process called geodcs.exe utilizing 50% of CPU when the error pops up and if they ...
Running ICM version 6.0.0.2. SR9 shows a fix for CSCsg26106 "Update 2007 DST time for peripherals in time zone different from ACD". I am a little confused by this description in the release notes. Does this patch take care of the DST switch this y...
Yes you do. I guess I'll have to rate your post then.What I saw in the installation and configuration guide didn't give much info other than what the default is.Thanks!Mike
Yes, thanks. I figured out where the problem is. When I originally deleted the ICM user account I believe I chose not to delete the associated NT account since I did not understand what the ramifications would be. I think I was concerned the agent ...
