About dcobra

dcobra · 05-02-2007

Router: Cisco 3725IOS Version: 12.4(10a)IOS image loaded: "flash:c3725-spservicesk9-mz.124-10a.bin"Sometimes the E1 doesn't put channels in idle status, so it doesn't stay ready to receive next call.I saw a lot of good information in CCO doc - E1 ...

dcobra · 05-10-2007

Are you trying to install CAD using the local administrator account in agent's workstation?Two others things to check:1. Are you able to ping CRS server from agent's workstation?2. Sometimes either a proxy server (ISA or something like that) or any f...

dcobra · 05-10-2007

Did you upload the license file at CRS admin webpage?Using Cisco's Product License webpage (www.cisco.com/go/license) and entering the Product Authorization Key (PAK) you can get the lic file.Darcio.

dcobra · 05-10-2007

Shahid,Did You told us that you get error message regarding license and resource manager, and after this the CAD is logged in to CRS server?You put the agent in ready status?I think that you are making VoIP calls not ICD calls. I mean, the calls are...

dcobra · 05-10-2007

Shahid,Did You told us that you get error message regarding license and resource manager, and after this the CAD is logged in to CRS server?You put the agent in ready status?I think that you are making VoIP calls not ICD calls. I mean, the calls are...

dcobra · 05-10-2007

Shahid,Did You told us that you get error message regarding license and resource manager, and after this the CAD is logged in to CRS server?You put the agent in ready status?I think that you are making VoIP calls not ICD calls. I mean, the calls are...

Member Since	‎09-19-2002 11:40 AM
Date Last Visited	‎08-18-2017 03:51 AM
Posts	7
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E1 R2 - call setup and troubleshooting

Re: Cisco Agent Desktop

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Re: Cisco Agent Desktop