@bill.king1 What I need: Help Deciding between The All-Fields Report versus the Detailed CSQ Agent Report.I am running reports for a call center to evaluate performance.The CSQ All-Fields reports seems to showing pivoted values, that is from the raw ...

I am running reports for a call center to evaluate performance.The CSQ All-Fields reports seems to showing pivoted values, that is from the raw data, it gives values that have been grouped or averaged. This report differs from the CSQ Agent Detail Re...

When I run reports or schedule out reports using the CSQ All-Fields Reports, the Abandonment Rate column seems to change the output.So if I run a report using <10 agents, the rate is fine. However if I pull for a team that's much larger, then it adds...

Context: I'm a data analyst that oversees a Call Center, and I make reports.I would like to establish a pipeline from Cisco UCCX database to Microsoft Fabric's Data Lakehouse.The two reports I would like to pull via SQL or some other means:The Detail...