Hello, The company I work for is using CUIC version 10.6(1) and when we run the Abandoned Call Detail Activity Report we see that most calls in the Call ANI show the numbers that were assigned a Voice Mail Port (for example: 8005 or 8007) and NOT the...

I am currently using CUIC 10.5 and UCCX 10.5 to manage and report on Cisco Finesse Agents and I am running into a problem regarding the reporting tools.   In CUIC I am able to see a list of stock reports and I am able to save them and begin making ed...

I am using Cisco Jabber mobile version 11.8.2 and when i go my voice messages to Forward Voice Message to another employee extension I receive an error message on my computer from cisco jabber saying "Message not delivered. Unable to send voice messa...

In the options menu for Cisco Jabber 11.8 Client under Notifications, I have Chat Messages Enabled and set to 'Notifications stay on screen until dismissed'. However, when I set my Availability status to 'Do Not Disturb' the notifications do not show...

I am using Cisco Jabber 11.8.0 Client and have come across a limit to the number of Custom Statuses allowed. It only allows for up to 3 Custom Statuses per the Main Status Types: Available, Away, and Do Not Disturb. Is there a way to change this defa...