About zhaowang

zhaowang · 10-09-2018

BTW, it's a free upgrade without any extra license cost. You'll get lots of email/chat enhancements ...

zhaowang · 10-09-2018

I don't think CUCM will need to be upgraded, you may check the following compatibility matrix. https...

zhaowang · 10-07-2018

11.6.2 and1.6(2) ES01 release have already been on CCO for a while, please download here: https://so...

zhaowang · 04-11-2017

UCCX/SM 11.5 is required for Office 365 support. in 11.6 we'll also add support for GMAIL.

zhaowang · 02-09-2017

Good workaround!

zhaowang · 07-18-2016

There's only client SDK mentioned in the guide, I can't find the agent SDK info there.

zhaowang · 05-17-2016

We've recently got some request from customer asking for documentation to know if the chat solution ...

zhaowang · 04-06-2016

For agent email, you may find the related logs in runtime and REST API:SocialMiner Traces : --------...

zhaowang · 10-07-2015

gaowenjian 发表于 2015-9-28 17:41 你好，请教下 REAS 可以使用哪些management console ，目前无法导出相应的certification 谢谢哈哈，导出c...

zhaowang · 09-07-2015

zhang00xing00 发表于 2015-9-1 11:19 视频中的文档可以在哪里下载呢?你好，PPT稍后就上传好~

zhaowang · 08-25-2015

20140303 发表于 2015-8-25 14:22 请教专家，Finesse在国内有什么大客户用吗？好像没见到过什么有名的案例啊目前新上的项目如果parnter和客户有web开发能力的话Fine...

zhaowang · 08-19-2015

xksun725 发表于 2015-8-20 13:45 请问，我的UCCX是7.0，安装在windows上的，怎么升级到10.6呢，听说10版本是Linux的，能升级吗？还是需要重新 ...你好，由...

zhaowang · 08-19-2015

dawang 发表于 2015-8-20 14:04 想咨询一下UCCX话后满意度调查(Post Survey)的问题。在UCCX10.X的版本里自带的Finesse客户端并不支持单步 ...很好的问...

zhaowang · 08-18-2015

cisco07 发表于 2015-8-18 17:59 感谢专家解答，果断5星好评还一个问题，UCCX怎么做录音呢？有没有配置手册UCCX的录音分好几种，如果是使用老版的CAD的话，比较常用的是3r...

zhaowang · 08-18-2015

cisco07 发表于 2015-8-18 13:53 我已经把UCCX升级到10.6了，但是试图打开服务的时候，还是有报错说：Unified CCX currently does not sup ....

Date Registered	‎05-17-2009 06:15 PM
Date Last Visited	‎05-12-2021 03:16 AM
Total Messages Posted	41
Total Helpful Votes Received	213

Re: Socialminer Email Logs (IMAP and SMTP)?