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About zhaowang
05-25-2022
zhaowang
Cisco Employee
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Member since
05-17-2009
41
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213
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4
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Re: Socialminer Email Logs (IMAP and SMTP)?
Created by
zhaowang
in
Contact Center
10-09-2018
10-09-2018
BTW, it's a free upgrade without any extra license cost. You'll get lots of email/chat enhancements ...
Re: Socialminer Email Logs (IMAP and SMTP)?
Created by
zhaowang
in
Contact Center
10-09-2018
10-09-2018
I don't think CUCM will need to be upgraded, you may check the following compatibility matrix. https...
Re: Socialminer Email Logs (IMAP and SMTP)?
Created by
zhaowang
in
Contact Center
10-07-2018
10-07-2018
11.6.2 and1.6(2) ES01 release have already been on CCO for a while, please download here: https://so...
Re: Socialminer Email Logs (IMAP and SMTP)?
Created by
zhaowang
in
Contact Center
04-11-2017
04-11-2017
UCCX/SM 11.5 is required for Office 365 support. in 11.6 we'll also add support for GMAIL.
Re: Can the Task routing API support Chinese attach data?
Created by
zhaowang
in
Contact Center
02-09-2017
02-09-2017
Good workaround!
Re: about REM agent SDK
Created by
zhaowang
in
Audio and Video Endpoints
07-18-2016
07-18-2016
There's only client SDK mentioned in the guide, I can't find the agent SDK info there.
UCCX SM Chat End To End Security
Created by
zhaowang
in
Collaboration, Voice and Video Documents
05-17-2016
05-17-2016
We've recently got some request from customer asking for documentation to know if the chat solution ...
Re: Socialminer Email Logs (IMAP and SMTP)?
Created by
zhaowang
in
Contact Center
04-06-2016
04-06-2016
For agent email, you may find the related logs in runtime and REST API:SocialMiner Traces : --------...
【专家面对面】思科远程专家解决方案REM 10.6 常见问题解答
Created by
zhaowang
in
存档 协作活动
10-07-2015
10-07-2015
gaowenjian 发表于 2015-9-28 17:41 你好,请教下 REAS 可以使用哪些management console ,目前无法导出相应的certification 谢谢哈哈,导出c...
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
09-07-2015
09-07-2015
zhang00xing00 发表于 2015-9-1 11:19 视频中的文档可以在哪里下载呢?你好,PPT稍后就上传好~
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
08-25-2015
08-25-2015
20140303 发表于 2015-8-25 14:22 请教专家,Finesse在国内有什么大客户用吗?好像没见到过什么有名的案例啊目前新上的项目如果parnter和客户有web开发能力的话Fine...
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
08-19-2015
08-19-2015
xksun725 发表于 2015-8-20 13:45 请问,我的UCCX是7.0,安装在windows上的,怎么升级到10.6呢,听说10版本是Linux的,能升级吗?还是需要重新 ...你好,由...
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
08-19-2015
08-19-2015
dawang 发表于 2015-8-20 14:04 想咨询一下UCCX话后满意度调查(Post Survey)的问题。在UCCX10.X的版本里自带的Finesse客户端并不支持单步 ...很好的问...
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
08-18-2015
08-18-2015
cisco07 发表于 2015-8-18 17:59 感谢专家解答,果断5星好评 还一个问题,UCCX怎么做录音呢?有没有配置手册UCCX的录音分好几种,如果是使用老版的CAD的话,比较常用的是3r...
【专家面对面】 UCCX Finesse——思科下一代基于浏览器的联络中心坐席客户端
Created by
zhaowang
in
存档 协作活动
08-18-2015
08-18-2015
cisco07 发表于 2015-8-18 13:53 我已经把UCCX升级到10.6了,但是试图打开服务的时候,还是有报错说:Unified CCX currently does not sup ....
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Public Statistics
Date Registered
05-17-2009
06:15 PM
Date Last Visited
05-25-2022
12:02 AM
Total Messages Posted
41
Total Helpful Votes Received
213
Helpful Votes Given To
User
Helpful Count
asrambik
5
chujianping
1
kamesh1
1
See all >
Helpful Votes From
User
Helpful Count
Gerry O'Rourke
1
arnaldo.junior
1
bbiandov
1
imest
8
Yanli Sun
80
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