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We've recently got some request from customer asking for documentation to know if the chat solution utilizing UCCX and Socialminer is secure end to end or not. Need to provide an answer to a customer as to whether or not account numbers, social secu...
I don't think CUCM will need to be upgraded, you may check the following compatibility matrix.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_2.html
However, UCCX upgr...
11.6.2 and1.6(2) ES01 release have already been on CCO for a while, please download here:
https://software.cisco.com/download/home/283613136/type/283812550/release/11.6%25282%2529