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I have an ICM Enterprise (v6) script with several "Queue to Skill Group" nodes. One node has the consider if formula SG.xx.RouterCallsQNow< SG.yyy.LoggedOnNow+1I see 1424 calls go ii, with 738 out the success leg and 646 out the failure leg. It seems...
HI,Site Setup:ICM Enterprise 6.0 sr3CRS 3.5.3CM 4.0.2(3)We recently added a second IVR and are unable to add any scripts for the second IVR. The name of the script on the IVR and in ICM is unique to the IVR. During the add to the ICM VRU script list,...
I have some users that are accustomed to the Siemans and Nortel platforms where forwarding the primary number automatically forwards all secondary lines. They desire similar functionality in their new CCM environment. Is there an easy way to do this ...
I have some admin assistants that feel the "missed calls" function on a multi-line phone is useless. I need to either disable that function for these phones or limit the reported missed calls to those that were intended for the primary number.Any ide...
We are trying to connect to a Pelco camera/webserver and the normal AAA auth seems to need the virtual HTTP workaround, as described in the PIX documentation. Does someone have an example of using this for an Inside-to-Perimeter connection?
Kirk,I meant to include that, it is important now that so many shows are in rerun! Bones has had Cisco phones so long I am suspecting somewhere out there a fan site may be able to tell us when they upgraded to color.
We cannot even build a half-functional electronic voting machine! Science fiction from the 60's through the late 70's is populated with dozens of dystopias based on surveillence, instant polling, instant voting, virtual meetings, avatars and nearly e...
Employee demands are totally trumped by government regulations.We all saw Apple bow to this pressure when iPhone 2.0 came out with Exchange support, along with the ability to push corporate policy to the device. The consumate 'consumer' device was mo...
All good applications but full acceptance my require more telemetry. Are we setting up a situation similar to polygraphs? It seems that some psychopaths can easily fool a polygraph. I have no doubt that a comfortable chair with discreet sensors could...
We tried speech recognition for contract numbers several times over the last few years. Single consonants like B, D, P seem to be difficult. We need better than 98% accuracy to even begin to justify the expense and were getting about 80%. I am sure o...
