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We have a 200+ agents hosted call center running UCCE. Agents are on Finesse and CIPC. Since the 2 months we are facing several issues with Finesse and CIPC.Either CIPC gets unregistered causing finesse to logout. Or Finesse alone displays an error s...
Hi All
Could someone please help me with an offnet transfer issue that is affecting office wide.
Call flow
PSTN call to SIP CUBE -> Call Manager -> Cisco Phone -> transfer to PSTN number -> Cisco Phone user presses transfer button when the other pho...
We have a site with a 4351 H323 Voice Gateway. After a power outage last day, both incoming and outgoing calls are not working. After deleting and reconfiguring the controller, i am seeing the below errors on the console. T1 controller and ISDN statu...
Hello everyone,
I am trying to use the getSessionInfo and setSessionInfo in a main script to pass certain information like (Agent ID, Agent Extension and Calling Number) to a Post Survey Script. The agent answering the call from the main script will ...
Hi All,
We have a requirement to integrate our CUCM cluster to a 2nd domain. We were able to add the second one as an additional LDAP directory and import the users.
The issue is with LDAP authentication. There is no option to add another LDAP authe...
Thanks all. it looks like some other application running on the laptop is consuming all resources. CPU and memory going 100%. So the desktop team is looking into it.
I have users reporting the exact same issue for both inbound and outbound on Jabber for windows. The first attempt always fails and the 2nd try goes through. were you able to resolve the issue? Abraham
Thank you very much for that input. I removed NFAS and configured the PRI with last channel for signalling and inbound is working fine now. One wierd thing is that if i do a show isdn service, the output shows that the D channel is still out of servi...
