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Hello, we're having an odd problem when running our historical reports. When we filter a report by Agent Name only a couple of agents have any records. However when we filter the same report by skill or CSQ name the records for all agents are prese...
The Historical Reporting application is a simple to use and versatile option for viewing a subset of your UC520 call history. Information about calls that come into the Cisco Unity Express system is stored in a local database and can be utilized to ...
I am not sure if a) watch mode works with softphones and b) if watch mode (or any mode for that matter) can disable the visual of the voicemails. Whenever someone’s VM (little yellow envelope) is flashing, which seems to be most people most of the ...
Rob, I'm trying to do this same thing and was referencing the same information. However when I go to download the tsp file from cisco.com I cannot find it. The provided link no longer works, and it seems that Unity itself no longer appears in the s...
I'm also having agents show in the filter list that are no longer in the system, and in at least one case reports filtered by a skill report an agent who is not assigned to that skill anymore. Are these symptoms a result of configuration in some way...
