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Unity 4.0(5), CCM 4.1(3), Exchange Integration, Unified Messaging.We are having a problem intermittently with MWI. We noticed the problem yesterday.Problem: Some users noticed that they had messages, but their light was not on. To verify, I logged ...
I'm running IPCC 4.0 and I'd like to see a report or some other method to see how many licenses are in use at any given point in time. I understand in 3.x there was a license file that showed this, but there doensn't seemt to be such a file in 4.0. ...
I'm having a problem with Global Subscriber Manager during an Import Subscriber function. I have one OU that has an apostrophe in the OU Name. WHen I click on that OU in the Import window, GSM locks up as it tries to enumerate the users in the OU. ...
I know this horse has been beat to death, but I couldn't find a specific answer to my question.I understand with Multiple clusters, Calls from each CCM to Unity go over the Ports configured as such in each cluster. I also understand that MWI notific...
I have Cisco CallManager 3.3(3) and Unity 4.0(3)SR1. Unity is in a UM configuration with Exchange 2000. CallManager is using the Customer Directory Plugin for the current AD 2000 domain. I am about to Upgrade the AD to 2003. What concerns should ...
I would like to see this documentation as well. Is it possible to upload the document to this thread for future interest? If not, could someone email me this info?
You can handle the ContactInactiveException error by using the "On Exception Goto" step from the General Palette. Do the following:1. Add a label as the first step in the "Successful" leg of the Recording step (we'll call the label RecordingSuccess ...
Check the Caller Input setting for the star key on your subscriber mailbox. If it's set to "Sign-in" change it to "Attempt Sign-in". "Attempt Sign-in" will try to match the caller id to a subscriber extension, or alternate extension, whereas "Sign-...
I believe this scenario occurs when the call was never answered by an agent.According to the database schema mentioned above, primaryCSD has this definition:CSQ that handled the call or the leg. Null if the call or the leg was not handled by an agen...
