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- About charlesgv
Stats
Member since
08-21-2005
29
Posts
15
Helpful
2
Solutions
Created by
charlesgv
in Contact Center
in Contact Center
07-01-2018
12:48 AM
07-01-2018
12:48 AM
Update: I had to apply the patch ES3 and it fixed the reporting issue.
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Created by
charlesgv
in Contact Center
in Contact Center
06-27-2018
01:51 AM
06-27-2018
01:51 AM
I have created the custom not ready reason code report and have saved the filter for the report. I am having an issue when running the reports that the filter order changes automatically and the columns do not match the filter values. Next time i run the report again, it might come in the proper order.
Has anyone faced a similar problem?
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Labels:
Created by
charlesgv
in Contact Center
in Contact Center
05-09-2018
08:08 AM
05-09-2018
08:08 AM
HI Deepak,
Apologies for replying on an old case. New UCCX version but still the issue persists. Sometimes it gets difficult to answer to a customer on why a simple reporting issue cannot be fixed out-of-the-box.
I have the customization as you have explained in place but suppose i make the filter for reason codes from 1-8 and save it as the default filter, the next time i run the report the filter runs from 8-1! The report display is incorrect and we need to manually update the filter again. Is there a way to fix this?
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Created by
charlesgv
in Cisco Support via Mobile
in Cisco Support via Mobile
03-14-2013
04:31 AM
03-14-2013
04:31 AM
The correct option is D. Sent from Cisco Technical Support Android App
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01-08-2012
02:13 AM
Hi Jason, Were you able to find a solution for your issue? We also have the 8.0(2) with the SU4 now. I have been trying something similar and have been facing the same unresponsiveness from the CAD software. I have created a macro that launches at the Startup event and simply tries to change the agent state from the Not Ready state to the Ready state. I had to put in a delay in here so that the CAD could first be initialized into the Not Ready state before the macro kicks in to change the state to the Ready state. Now after putting in the delay, the CAD remains in the Logout state and does not progress to the Not Ready state whereby the macro will finally timeout!
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Created by
charlesgv
in Contact Center
in Contact Center
05-27-2010
06:20 AM
05-27-2010
06:20 AM
Hi Sandeep, Please uninstall the java and the cad from the machine. Reinstall the CAD again. This usually happens when the correct Java version is not available.
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06-22-2008
03:18 AM
Thanks Abdul, When using CAD, even if the agent does not pick the call, we can configure the agent to remain in the ready mode and the call is transferred to the next available agent. How do we do this with the CTIOS Agent Desktop? George.
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Created by
charlesgv
in Contact Center
in Contact Center
06-21-2008
10:17 PM
06-21-2008
10:17 PM
Thanks Jason, That was exactly what i had done but then had rectified it myself later. Thanx for your help.
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06-21-2008
10:16 PM
Hi, Can anyone let me know if it is possible to keep the agent in the ready mode always with the CTIOS Agent Desktop the way it is possible with Cisco Agent Desktop?
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Labels:
Created by
charlesgv
in Contact Center
in Contact Center
06-19-2008
12:19 AM
06-19-2008
12:19 AM
Hi, I have IPCCE 7.0, IPIVR 3.5 and CCM 4.1 setup. I am trying to add a new CTI Route Point for the Dialed number but it is not registering with the CCM. I have associated it with the JTAPI user for the CCMPG and created the dialed number in AW but still no luck. Any suggestions? George
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Labels:
Created by
charlesgv
in Contact Center
in Contact Center
03-02-2008
04:07 AM
03-02-2008
04:07 AM
Hi, You can try this. Go to the Desktop Administrator on the server. Under Personnel, find the supervisor in question and reset the password from there. Try logging in again using the new password.
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02-10-2008
08:57 PM
Hi All, I need to custom reporting on the IPCCX 3.5 version but am not able to find the database schema on the cisco site. Can somebody please send me the schema document? Thank You in Advance.
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Labels:
Created by
charlesgv
in Contact Center
in Contact Center
09-26-2007
10:15 PM
09-26-2007
10:15 PM
Hi, Has anyone used the work flow action - launch external application to call 3rd party apps with parameters? I am trying to lauch an application and to use the ANI as the last parameter but the ANI is preceded by a space from the system and proves to be a problem for my appliction to get a valid parameter. Is this normal? Is there anyway i can remove this space character?
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Labels:
09-20-2007
01:48 AM
Hi Baseer, Yes, everything is local. I am just trying to setup a lab environment. Everything seems to be setup up fine. It is only the IVR prompts that i cannot hear.
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Created by
charlesgv
in TelePresence and Video Infrastructure
01-26-2019
01-26-2019
I have a Room Kit CE 9.4.0 with widgets created for TV control. The kit
communicates with Crestron c...
06-27-2018
I have created the custom not ready reason code report and have saved
the filter for the report. I a...
Created by
charlesgv
in Contact Center
05-09-2018
05-09-2018
HI Deepak, Apologies for replying on an old case. New UCCX version but
still the issue persists. Som...
09-25-2016
Hi Shashank, Is it mandatory to upgrade the phone to 10.2(5.207) before
attempting the cloud upgrade...
Created by
charlesgv
in Unified Communications Infrastructure
09-02-2015
09-02-2015
Hi Alok & Anantra, I have a customer who were on the Arc system and have
since migrated to the CUACA...
Created by
charlesgv
in Unified Communications Infrastructure
01-28-2014
01-28-2014
Hi Jafetters,Were you able to resolve the ipv6 address issue?I am having
the same issue on my CUC 9....
Created by
charlesgv
in Collaboration Applications
06-03-2013
06-03-2013
Hi Maqsood,I would like to know what features has changed from the 9.1
version to the 9.2 version? F...
Created by
charlesgv
in Cisco Support via Mobile
03-14-2013
03-14-2013
The correct option is D.Sent from Cisco Technical Support Android App
Created by
charlesgv
in Collaboration Applications
09-20-2012
09-20-2012
I am unable to find a way to log out from the jabber for android client
to test the login with a dif...
01-08-2012
Hi Jason,Were you able to find a solution for your issue?We also have
the 8.0(2) with the SU4 now. I...
05-27-2010
Hi Sandeep,Please uninstall the java and the cad from the machine.
Reinstall the CAD again. This usu...
Public Statistics
| Date Registered | 08-21-2005 11:31 PM |
| Date Last Visited | 11-13-2019 05:03 AM |
| Total Messages Posted | 29 |
| Total Helpful Votes Received | 15 |
