Hi Sam,The reason the IP phone needs to be brought up in the internal network first is so that it can download it's tftp config file. The content of the tftp file looks like this:------ some lines ommitted -----
https://X.X.X.X/PhoneVPN
0
2eD0l4VEI...
Hi,You should be setting the bandwidth parameter under REGION and not LOCATION. REGION will allow you to set the "Max Video Call Bit Rate" on a per call basis.From the SRND document at https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/video...
Hi Anju,If your 9971 phone (SIP) registers at HQ, and then moved to branch site and doesn't register, then it's definitely a network issue. The packet capture path you are heading down is the correct and will give you more insight on 5060 UDP/TCP.Ho...
UCCX does NOT mark the traffic for you. Marking needs to be done on the network edge device.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/design/guide/uccx80srnd.pdf"Quality of service (QoS) must be enabled...
Hi Igor,Sounds like your assumption is correct, the user ID mapping is incorrect.Presence status is not known and the phone icon is missing because the credentials in Sametime and CUP user is not matching. When it matches, you get the phone icon.To t...
