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Cisco CUCM 12.5 - UCCX 12.5 - Windows 10. We are using Spok Medicall in our call center. The agents use a modified version of CAD or Finesse to control the phones. After a Windows update we noticed that the CTI service will not start. I have uninstal...
My doctors are using a transcription phone (analog port on call manager) to call the transcription system which is also connected via analog ports on the call manager. They are getting disconnected after 12 hours. Is there a setting to extend this? I...
CUCM 10.5 with Presence server and I have LDAP integration. I need to put jabber on an android phone but I don't have a user in AD. I just want to use the DN as username and pin.When I try and configure Jabber on the device it wants userid@domainname...
I configured LDAP authentication for an AD group Phone System Users and was able to get several users to add. I then added more users into the AD group and selected "perform full sync now" . For some reason the users are never added in CUCM. When I g...
Cellular users are receiving a "spam risk" message when we send some calls. I've contacted our carrier and my att mobile rep but there's no answer. Only recommendation was to try and send cname along with the call. Is anyone else having this problem....
It's mostly AT&T mobile customers. I spoke to CenturyLink support and they suggested sending a name but my PRI's are not sending a name only the number.
