Dears, We have a CME router (4321) with permanent UCK9 license active and we have 20 CME-UL in the smart account. Currently the CME running in evaluation mode. Below is the status of the license status. ============================================================================================== Suite License Information for Module:'esg' -------------------------------------------------------------------------------- Suite Suite Current Type Suite Next reboot -------------------------------------------------------------------------------- FoundationSuiteK9 None None None securityk9 appxk9 AdvUCSuiteK9 None None None uck9 cme-srst cube Technology Package License Information: ----------------------------------------------------------------- Technology Technology-package Technology-package Current Type Next reboot ------------------------------------------------------------------ appxk9 None None None uck9 uck9 Permanent uck9 securityk9 None None None ipbase ipbasek9 Permanent ipbasek9 ============================================================================================== License Store: Primary License Storage StoreIndex: 0 Feature: uck9 Version: 1.0 License Type: Permanent License State: Active, In Use License Count: Non-Counted License Priority: Medium StoreIndex: 1 Feature: ipbasek9 Version: 1.0 License Type: Permanent License State: Active, In Use License Count: Non-Counted License Priority: Medium License Store: Built-In License Storage StoreIndex: 0 Feature: appxk9 Version: 1.0 License Type: EvalRightToUse License State: Active, Not in Use, EULA not accepted Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None StoreIndex: 1 Feature: uck9 Version: 1.0 License Type: EvalRightToUse License State: Inactive Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None StoreIndex: 2 Feature: securityk9 Version: 1.0 License Type: EvalRightToUse License State: Active, Not in Use, EULA not accepted Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None StoreIndex: 3 Feature: FoundationSuiteK9 Version: 1.0 License Type: EvalRightToUse License State: Active, Not in Use, EULA not accepted Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None StoreIndex: 4 Feature: AdvUCSuiteK9 Version: 1.0 License Type: EvalRightToUse License State: Active, Not in Use, EULA not accepted Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None StoreIndex: 5 Feature: cme-srst Version: 1.0 License Type: RightToUse License State: Active, In Use License Count: 42/0 (In-use/Violation) License Priority: Low StoreIndex: 6 Feature: throughput Version: 1.0 License Type: EvalRightToUse License State: Active, Not in Use, EULA not accepted Evaluation total period: 8 weeks 4 days Evaluation period left: 8 weeks 4 days Period used: 0 minute 0 second License Count: Non-Counted License Priority: None ============================================================================================ Feature name               Enforcement Evaluation Subscription Enabled RightToUse appxk9                                yes               yes        no               no          yes uck9                                    yes               yes        no               yes         yes securityk9                            yes               yes        no               no           yes ipbasek9                              no                no          no              yes          no FoundationSuiteK9               yes              yes         no               no          yes AdvUCSuiteK9                     yes              yes         no              no           yes cme-srst                             yes              yes         no              yes          yes hseck9                                yes              no           no              no          no throughput                           yes             yes         no               no         yes internal_service                   yes              no          no               no         no =============================================================================================== show license detail cme-srst Index: 1 Feature: cme-srst Version: 1.0 License Type: RightToUse License State: Active, In Use License Count: 42/0 (In-use/Violation) License Priority: Low Store Index: 5 Store Name: Built-In License Storage     HOW CAN I ACTIVATE THE SMART LICENSE? KINDLY HELP ME.     ... View more

Dear All,  We have Cisco TMs 14.3.0 running on Windows server 2008 R2 with SQL server 2008. Now my system department forces us to upgrade all system to Server 2016. We have VCS 7.2.1 and endpoints  C40, ex90, sx20,sx80, Webex room kit +. There are a few questions regarding the upgrade:  1) Should it be done as a migration? Or can be upgraded the base OS, SQL and then the TMS?  2) If it is migration, how can migrate the Database? 3) How can we transfer the licenses from the old system to the new? 4) What are the compatible versions of SQL/Server/TMS?   Thank You ... View more

Dear All, I have Cisco UCCX 11.6 with CUCM 10.5.2. We have 5 agents in a small call center environment. It is using the basic CSQ functions only. Now the management requires to have an option for the Caller to evaluate the performance of the Agent. What is the best way to achieve this?  Do we want to use some external Database to get the evaluation report generated or can we use the Integrated CUIC for the same?    Thank You ... View more

Dear All, I have a CME with version 12.1 and I have configured the expansion module connected to 8861 IP Phone.  the following is my configuration.   voice register pool 100 busy-trigger-per-button 2 id mac 0056.2B04.D4EE type 8861 addon 1 CKEM number 1 dn 100 template 10 cor incoming CSS-INTERNATIONAL default dtmf-relay rtp-nte voice-class codec 10 username User100 password 4800 no vad speed-dial 1 4806 label "Jing"   voice register template 10 button-layout 1 line button-layout 2-40 speed-dial softkeys hold Resume Newcall softkeys idle Newcall Redial Pickup Cfwdall DND softkeys ringIn Answer DND softkeys seized Redial Endcall Pickup Cfwdall softkeys connected Endcall Hold Trnsfer Park Confrn softkeys remote-in-use cBarge Newcall   The KEM is not powering up and we get a message while the phone is starting "Accessory Added:  The phone is not set for the expansion module". Am I missing something in the configuration ?  ... View more

Dear Experts, I have a setup with a CME (Version 12.1) on Cisco 4331 Router. The SIP trunk is terminated directly on the router. All IP phones are registered with CME using SIP. We have 7942, 8841, and 8845 IP Phones.  1) We had an issue in dialing any external number. Suppose we dial 901123456789 (Consider it is the national destination). The CME used to the number 9 directly to the ITSP and used to get the 404 error (Calls fails). We have used "no  digit collect kpml" on each IP phone and fixed the issues. We can dial outside.   2) But the command  "no digit collect kpml" caused a long delay in internal (between extensions) dialing. It takes almost 15 seconds to dial the internal extensions.    Can you please guide me how to solve this issue.   Thank You All ... View more

Dears, We have a CUE SM running on 2921 Router. We forgot both CLI and GUI password for this. How we can reset it?   Best Regards Abdul ... View more

I have an Imagicel FAX server. 3 Analog FAX lines and a few SIP FAX lines(SIP Trunk). I can send an receive FAX between my analog lines (through PSTC/For Testing). Also, I can send and receive between SIP FAX lines (Through ITSP/For testing purpose). But I can't send or receive between the SIP and Analog Lines. Some time shows protocol timed out. Other time it is Unknown. Looking for your great support. BR, Abdul ... View more