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I have the following senario: Incoming Call from PSTN ===BRI===>Voice GW====>WAN===CUCM(HQ)====WAN===>IP Phone A (Branch Site)===TRANSFER==>IP Phone B( same Branch Site) Call Drops the moment a transfer is selelcted by IP Phone A Please note this sit...
I have Cisco Unified Enterprise Attendant Console version 9 and I woud like to install the CUEAC with an external SQL server for the Database. The goal is to find out if third party can the pull the SQL database data and use it to generate their our ...
I have the following situation, with a RNA call, the phone will ring 6 times and if not answered, display as a RNA on the phone and placed back into the queue. In the case of a missed call, the call will not go back into the queue. Also, the RNA is...
Agent in a Gensys contact center were logged out, so Genesys provided me with a log trace as attached. I was not able to see anything from the Call manager traces as they have not been enabled.On the Genesys trace there is an event message "EventDNOu...
Hi Cristobal
Please confirm what is the dialogue playing during the step where you checking "if" intAgentsLoggedIn > 0
During this step the pQueueWait is playing just before the call is pushed to the agent.
Please confirm that audio played by the p...
Let me recap to see if I understand you correctly:
1.You have an issue when the call is in queue
2. The call is getting transferred to an agent via (call consult transfer).
3. While the agent is on the reserved state the caller hears "thank you for c...
The issue you are facing is due to the following bug:CSCuo97487 8831 Phone: Force Authorization Key is displaying on dial screen This has been resolved on the following firmware 9.3(3)ES6 Please rate!!!!!
After reviewing GW Debugs it was see that CallManager is Sending Information message to GW, and when GW forwards this Message to Provider, it disconnect the call. 1198961: Mar 12 12:29:43.391 GMT: H225.0 INCOMING PDU ::=value H323_UserInformation ::=...
