Hi Cristobal
Please confirm what is the dialogue playing during the step where you checking "if" intAgentsLoggedIn > 0
During this step the pQueueWait is playing just before the call is pushed to the agent.
Please confirm that audio played by the pQueueWait
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Let me recap to see if I understand you correctly:
1.You have an issue when the call is in queue
2. The call is getting transferred to an agent via (call consult transfer).
3. While the agent is on the reserved state the caller hears " thank you for calling, all of our representatives are currently taking other calls ..."
To isolate your issue and drill down to the route cause, you will need to do the following:
1. share your script so that I can be able to reproduce this problem.
2. try and find out which prompt is playing " thank you for calling, all of our representatives are currently taking other calls ..."
Also please confirm if you are still experiencing this issue.
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After reviewing GW Debugs it was see that CallManager is Sending Information message to GW, and when GW forwards this Message to Provider, it disconnect the call. 1198961: Mar 12 12:29:43.391 GMT: H225.0 INCOMING PDU ::= value H323_UserInformation ::= { h323-uu-pdu { h323-message-body information : { protocolIdentifier { 0 0 8 2250 0 5 } callIdentifier { guid '03B6CDF9A90811E38B2F96531D1C0400'H } } h245Tunneling FALSE } } 1198962: Mar 12 12:29:43.391 GMT: //27923/03B631D18810/CCAPI/cc_api_call_info: Info Digits=, Info Complete=FALSE, Interface=0x313B8638, Data Bitmask=0x1, Call Id=27923 1198963: Mar 12 12:29:43.391 GMT: //27922/03B631D18810/CCAPI/ccCallInfo: Data Bitmask=0x1, Call Id=27922 1198964: Mar 12 12:29:43.391 GMT: ISDN BR0/2/0 Q931: TX -> INFORMATION pd = 8 callref = 0xDD 1198965: Mar 12 12:29:43.543 GMT: ISDN BR0/2/0 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x5D Cause i = 0x82A600000000 - Network out of order to Stop CUCM from sending this message, we’ve changed the Send H225 User Info Message from “H225 Info for Call Progress Tone” to “Use ANN for Ring Back” Which solved the issue.
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Please check and share the result : - Initiate call from Internal Extension to Internal Extension and try to transfer internal number itself. See if this is success? ===> Calls initiated internally are transfered out succesfully. Also Can you please share detailed CUCM trace. ===> traces are too big to upload And how you are transfering the call ? I mean Phone A dials the Phone B number by putting on hold & Phone B rings. Then phone B answers the call and after that Phone A transfer the call. At this point call is being dropped?- Yes, this is how we have been testing the transfer and the call drop the moment the transfer button is initiated for the second time. This is the same instance we are getting a disconnect on the isdn q931 debugs. Are the phone A & Phone B is in same device pool ?---> All the phones in this branch are in a same device pool.
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Hi When IP Phone A calls IP Phone B and transfer to IP phone C, the transfer works. We have performed the following tests: Called Number : 011 478 9112 Transfered to : 011 478 9115 1. Extention 9112 pickup the phone 2. Put us on hold 3. Transfer to extension 9115 4. Extension 9115 answers and accepts the call 5. Extension 9112 hits the transfer button to send the call through. 6. Call cuts, PSTN caller here dead noise. Below are the debugs performed: Debug h225 asn1 Debug h245 asn1 Debug isdn q931 Attached is the output from the debug.
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Hi Nishant Phone A : 9111 Phone B : 9110 User from the PSTN dials a ten digit number XXX-XXX-9111==> VGateway==> WAN==CUCM==WAN ===> IP Phone A (9111) //Transfer to IP Phone B (9112) || CALL drops || 1. Branch site running config is attached as SH RUN on the original mail
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I have the following senario: Incoming Call from PSTN ===BRI===>Voice GW====>WAN===CUCM(HQ)====WAN===>IP Phone A (Branch Site)===TRANSFER==>IP Phone B( same Branch Site) Call Drops the moment a transfer is selelcted by IP Phone A Please note this site was woking and suddenly the issue started. H323 IOS : c2900-universalk9-mz.SPA.151-4.M4.bin CUCM : 8.6
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2921 router This will work just fine for 24 local phone how should I implement publisher redundancy? My take would be a 1:2 1 x Pub 2 x Sub
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Yes, you are correct CUCM licenses is divided into three parts 1. Phone licenses/user licenses 2. Node licenses 3. SW feature licenses.. On Islam`s license file the issue is that he did not upload this license on time. The license is dated :2013070623 and you have a time frame in wich you must load these license files. Islam you have the correct license but you did not upload it on time. That is why you are receiving the following error:i (check mac-address , time expires , regenerat) Your license file below is correct. You need to regenerate the license file again. Cisco will help you with that. INCREMENT SW_FEATURE cisco 8.0 permanent uncounted \ VENDOR_STRING= 1 5CF3FC2B1B1C 5CF3FC2B1B1C 2.0 \ HOSTID=HOSTNAME=5CF3FC2B1B1C \ NOTICE=" 20130706232925504 1 \ 1158J77CC5A " SIGN="0AA3 C25E B9A9 872C 2175 D939 \ CF48 8DB5 3F00 6753 94F1 1A0C E10B FB5E F2A0 0478 5615 484C \ 4984 3CAC 5F44 5996 9949 1B9E 967E B62C 340C 0AB1 333A E10D" INCREMENT CCM_NODE cisco 8.0 permanent uncounted \ VENDOR_STRING= 1 5CF3FC2B1B1C 5CF3FC2B1B1C 2.0 \ HOSTID=HOSTNAME=5CF3FC2B1B1C \ NOTICE=" 20130706232925504 2 \ 1158J77CC5A " SIGN="014F 3A13 CE32 41B8 AB25 F2D0 \ 3487 9304 ECBC 2E64 BB68 33F9 08EE 47AE A720 0086 E6D4 001D \ 53D2 BDF0 39C2 5320 7473 D5DB 3DDA 1A43 CF00 C1DB 8E9F 62C1" INCREMENT PHONE_UNIT cisco 8.0 permanent uncounted \ VENDOR_STRING= 1195 5CF3FC2B1B1C 5CF3FC2B1B1C 2.0 \ HOSTID=HOSTNAME=5CF3FC2B1B1C OVERDRAFT=59 \ NOTICE=" 20130706232925504 3 \ 1158J77CC5A " SIGN="1BB5 3C16 6D81 6DC6 F9F3 F35F \ 29CC 2083 EB62 D7FF 32A1 8052 38C5 8B18 6288 0F23 E82B F583 \ 02E5 6508 3D02 8A6D DE1D 2768 A04E 3940 DEDD FEBC 6A3A 526F"
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Hi Mohamed Please confirm that the mac address on your license file received from cisco "5CF3FC2B1B1C" is the same as the mac displayed when you issue the command " show status" under CLI when ssh to CUCM. Step 1: ssh to the CUCM then issue a "show status" -what is the license mac ?? -compare it with is mac = 5CF3FC2B1B1C ==> this is from the license file you received from Cisco. Step 2 : Confirm from the output of "show status" if you are running on a VM platform. It would hel if you can paste your output of your "show status" results from you CUCM cli. Step 3 : Please take not if your license mac is in UPPER CASE or lower case. Step 4: You will need to get hold of your PAK number that you used when requesting for this license file and contact cisco TAC to rehost the license file and also paste the CLI output from the "show status" They will rehost your license files and correct the issue. ****Please give feedback on the resolution***** Thanks & Regards.!.!!
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I have the following situation, with a RNA call, the phone will ring 6 times and if not answered, display as a RNA on the phone and placed back into the queue. In the case of a missed call, the call will not go back into the queue. Also, the RNA is originated from the CSQ’s, whereas a missed call is directly to an agent’s extension. Thus, I am assuming that a RNA and a missed call is not one and the same thing, therefore not to be counted together.
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Hello Members I would like to add a new reason code for my agents and the reason is ESCALLATION. I would like to know if adding a new reason code is supported on the UCCX 8.5.1. If so, where do I add a new reason code?
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Hi Tom May you please download the configuration from the Linksys that you are having problems with using the following steps: 1. Admin ==>File management==>http ==>Backup and SAVE. 2. Post the configuration on this POST 3. Will assist you. 4. You my #.#.#.# out you ip address and other information you regards as personal. -Gaven Message was edited by: Gaven Mankabane
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