We are looking to upgrade the current environment from PCCE 12.0(1) to PCCE 12.6(1).The current ESXi version is 6.5.Based on the virtualization guides for PCCE, I am able to see that PCCE 12.5(1) supports ESXi 6.5, 6.7. & 7.0.In the mean time when re...

I am in the process of updating a lab environment to match a customer's Production environment. The entire lab is up and active and everything is working as it should, except for Live Data. Looking in to the LiveData datasources,  both LD servers in ...

I have a customer completing an upgrade to 11.6, and we have installed the Studio 11.6 and there is no SAB directory under the Cisco or CallStudio directories. Any thoughts?

Hello,    I am running an upgrade for a customer moving from UCCE 9.x to 11.6.  As part of the upgrade process I am migrating the data from 9.x to 10.5 using the EDMT Tool.  I have been successful in migrating the customers HDS database, however when...