Hello, dear community,  We have a problem with syslog server functionality on Cisco LMS server. In log folder I see the syslog.log file with all syslog data which was sent by devices, But when I try to get report using RME, RME shows there are no records found. ... View more

Hey guys good day, would you please share your knowledge with me about how to implement a Parental Control solution; we use Cisco service control solution, with SCE8000; and as far as I could find in cisco documentation there are three possibel solutions for content filtering, which are basically two scenarios: 1. adding a CPA server and connect it in-line with the SCE [that is not an option if the SCE is on cascade mode] 2. connect the SCE to a DB that have the list of URLs you need to filter, and this DB could be internal DB using [sce-url-database] or external DB like some third party DB and here is the question!! in cisco documentation and even within the distribution file for sca-bb, you can find (surfcontrol), but surfcontrol is no longer in business as I found on the internet, and surfcontrol URL database is being used by other firms, so what does it mean when I read in v4.1.0 documentation about the surfcontrol http://www.cisco.com/c/en/us/td/docs/cable/serv_exch/serv_control/broadband_app/rel41x/scabbug/scabbug/07_SCA_BB_UG.html#wp1069345 I'm a little stock here so please point me some directions thank you in advance ... View more

Hey everyone, We are replacing our old Subsciber Mnager server form our Service Contorl platform, and I need you to confirm this and explain it to me if possible, I'm not certian of it: so, after installing the SM on the new machine, and setting the configuration file correctly and all; we have to import the subscribers' CSV file from the old machine's SM database! and the cable modem configuration too; then, just connect the new machine to the platform, is that all! and my quistion is, what if we didn't import the subscriber CSV file from the old machine's database? doesn't that just mean that the new SM will just create the datatbase again? how important is this step and why should we do it? thank you in advance ... View more

Hey guys, I'm trying to install the subscriber manager on a testing environment, using a Linux virtual machine; and after going theough the process I'm having this error massage that I couldn't find a soulution for, so I need help thank you in advance ------------------------------------------------------------------------------ [pcube@su-scesm-test bin]$ ./p3sm --sm-status SM is running. SM operational state is Failure Errors/warnings -  during SM startup: ==================================== Error - Times-Ten DB is not set up correctly: [TimesTen][TimesTen 7.0.5.2.0 ODBC Driver][TimesTen]TT0836: Cannot create data store shared-memory segment, error 22 -- file "db.c", lineno 7787, procedure "sbDbCreate" 1) Error: [TimesTen][TimesTen 7.0.5.2.0 ODBC Driver][TimesTen]TT0836: Cannot create data store shared-memory segment, error 22 -- file "db.c", lineno 7787, procedure "sbDbCreate", sqlState: 08001, errorCode: 836 [TimesTen][TimesTen 7.0.5.2.0 ODBC Driver][TimesTen]TT0836: Cannot create data store shared-memory segment, error 22 -- file "db.c", lineno 7787, procedure "sbDbCreate" 2) Error occured while validating configuration: SMM:name=SMM: java.lang.NullPointerException Use "--reset-sm-status" option in order to reset the errors. Command terminated successfully ------------------------------------------------------------------------------- ... View more

Hey Good day to all, please help with this; when installing the Service Control Management Suite Subscriber Manager scms-sm, and at the secound step where you have to determine the system memory settings, there are several attributes to be considered: the maximum number of the subscribers with or without qouta manager number of VSAs used so, my question is about the m emory configuration parameters versus the number of VSAs used, since you must multiply with certain values, set already on a table on the Cisco website, but as shown in the example under the table these values are multiplied to all the attributes except that the example dosn't show the value of the temp-size memory; so please confirm this to me: the temporary memory size "temp_size" is not related to the number of VSAs implemented! this is a screen shot from Cisco website: thank you in advance for helping ... View more

[SCE 8000] System version: Version 3.6.5 Build 489). [SM] ./p3sm --version 3.6.5 Build 300 [Problem desc] I have 2 SCEs, not in cascade mode. SCE S132SCE8000T2  gone to quarantine mood and can't auto-recover. ./p3log -> log.txt says (attached): 2011-06-01 13:24:00 | ERROR | SM    | SCE S132SCE8000T2 has been put in quarantine for the next 7680 seconds - Failed to perform logon operation I moved SCE back to normal operation using ./p3net --connect --ne-name=S132SCE8000T2 and quarantine reset. Now situation as follows: Synchronization Status: Not-done(100% failures) for S132SCE8000T2. I try to use ./p3subs --resync --ne-name  with no effect: >./p3sm --resync --ne-name=S132SCE8000T2 Error - Failed to synchronize S132SCE8000T2 S132SCE8000T2 is not active How can I resolve the problem and why the failure occured? > > >./p3net --show-all --detail ============================================================================== | Name             | Host             | Conn-    | Sync-    | Domain          | |                  |                  | Status   | Status   |                 | =============================================================================== | S132SCE8000T1    | 172.24.7.17      | up       | done     | subscribers     | | S132SCE8000T2    | 172.24.7.20      | up       | not-done | subscribers     | Command terminated successfully >./p3net --show --ne-name=S132SCE8000T2 Network Element Information: ============================ Name:        S132SCE8000T2 Host:        172.24.7.20 Ip:          172.24.7.20 Port:        14374 Status:      Connection ready Type:        SCE8000 Domain:      subscribers Synchronization Status: Not-done(100% failures) Redundancy Status: Standalone Quarantine Status: ok Command terminated successfully >./p3net --show --ne-name=S132SCE8000T1 Network Element Information: ============================ Name:        S132SCE8000T1 Host:        172.24.7.17 Ip:          172.24.7.17 Port:        14374 Status:      Connection ready Type:        SCE8000 Domain:      subscribers Synchronization Status: done Redundancy Status: Standalone Quarantine Status: ok Command terminated successfully ... View more

Dear All, SCE 8000 (System version: Version 3.6.5 Build 489). I have a problem with SCE behaviour regarding Gy session. Here is a test stand:  SCE (172.24.7.17) should communicate through Daimeter with Gy Server(172.24.4.137). Problem here is that when subscriber log-in through Radius-LEG SCE send CCR (TERMINATION_REQUEST, CAUSE=DIAMETER_LOGOUT) instead of CCR(INITIAL_REQUEST). However, as far i know SCE should send exactly CCR(INITIAL_REQUEST). Settings: 1. Quota request upon login in SCA BB is set to true; 2. Diameter stack is UP and communicate normally, sh diameter peer-table (State is UP). 3. WatchDog goes normally. 4. Log is attached. ... View more

Dear All, We experiencing strange behaviour of our SCE8000 platform [SW 3.6.5]. We are trying to use Internal Quota Manager with daily replenished buckets. Quota is giving out normally, but then subscriber reconnect (logout and login) it starts counting from zero. Means that SCE do not store buckets information. Is it OK or we should do smt.? Because according to documentations SCE should keep buckets information for the subscriber thorught the aggregation period. Thanks, Denis ... View more