I had the same issue where I was getting error like below from both Call Managers configured on the Gateway under sccp   May 7 09:11:48.017: SCCP(ANAXXXX2E4405)rcvd RegisterRejectMessage May 7 09:11:48.017: sccp_appl_service_stop_timer: Stop 657C1904 timer May 7 09:11:48.017: sccp_parse_control_msg_v1: rcvd register rej, reason: Security Error   The Analog Gateway was working fine before and then stopped working with Registration Rejected on all ports. Later I found that the device pool configured on the ports has a CCM group which is different than the ones configured on the Gateway! This must match!! I removed the config from GW (no sccp/ no ccm group 1) and pointed the sccp config to the Call Managers which are in device pool and viola all ports registered back happily! ... View more

I have had this problem today where my Cisco Anyconnect VPN stopped working. It was working all fine until my home broadband hung and rebooted itself. I restarted the PC but Cisco Anyconnect won't come up. I was having errors like "VPN Service is not available. Exiting", "Lost connection to Cisco VPN Service. Restart application". When I went into Services > Cisco AnyConnect Secure Mobility Agent> it was stopped. I sarted it but it went down again in few seconds. It came up and then went down again as if in a loop.I searched the whole internet where I can find a solution to this problem but none of the tips worked for me. I even restored my PC a week back but had no joy. Same VPN service issue and Anyconnect complaining that it has lost connection to VPN service. This is how I resolved the issue and I thought to put it here so someone else don't waste hours like I did to find a solution: 1) Un-install Cisco AnyConnect VPN 2) Unistall any registry cleaner softwares like CCleaner, Lenovo Rapid Boot etc. 3) Make sure the Cisco AnyConnect adapter has disapperared from Device Manager > Network Adapters 4) Delete the folder C:\Program Data\Cisco\Cisco Anyconnect Secure Mobility Client 5) Restart PC 6) Install Anyconnect Software 7) Restart PC 8) It should work as normal now and after searching almost everywhere on internet this is how I resolved the issue. ... View more

Hello, I know this an year old issue but thought to answer it for the benefit of someone else who may stumble upon this thread. I had a similar issue for CUCM 9.1.2 and phone was 7841 SIP. The issue was that phone was registering and then unregistering. Looking at the logs from Pub and Sub gave me an hint that the phone is actually registering only with Pub briefly before trying to register with Sub. In Device Pool > Call Manager group> Sub was Primary Call manager so this is why it was briefly registering with Pub and then going for Sub and getting rejected. In logs of Sub I found similar to what you see above. 08:31:40.497 |AppInfo  |CcmdbStationRegistrationProfileBuilder::init - No typemodel table-entry for device SEP544A003629FD. 08:31:40.497 |AppInfo  |CcmdbStationRegistrationProfileBuilder::getBasicRegistrationProfile::init() - failed rc(1) 8:31:40.497 |AppInfo  |SIPStationD(684) - Registration profile error: Database error, sending registration reject and closing station 08:31:40.497 |AppInfo  |SIPStationD(684) - sendRegisterResp: non-200 response code 404, ccbId 336776, expires 4294967295, warning Database error 8:31:40.497 |AppInfo  |EndPointTransientConnection - An endpoint attempted to register but did not complete registration Connecting Port:5060 Device name:SEP544A003629FD Device IP address:172.18.52.91 Device type:622 Reason Code:30 Protocol:SIP Device MAC address:544A003629FD IPAddressAttributes:0 LastSignalReceived:SIPRegisterInd StationState:wait_register App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:gc49cucm2 . . . Here the No typemodel is the important bit. This only happens when Call manager does not support your phone type or if you have applied a device pack you have not applied on all nodes or you may have applied device pack on all nodes but did not restart the whole cluster. In my issue it was the last case where customer applied Device pack on all nodes but only restarted Pub and this is why Sub could not see that device type and phone was registering with Pub. Hope this helps.   ... View more

Thanks Aaron. A TAC case has been raised and due to the complexity of their cluster it is taking a bit longer to get to the bottom of it. ... View more

Hello guys, I did find the issue after a bit if investigation. The problem was with RisDC as it was using quite some VM  which keeps on incrementing. I later found an AC (attendant console) user erros in logs which was trying to login but there was no attendant console configured. Customer had attendant console in past but there were not using it but for some reason this 'ac' user was trying to login and was incrementing VM usage. I deactivated attendant console and delete the user. Fixed the issue. ... View more

Any one who can help? ... View more

Thank you. I have gone through the link and seems like users who have CAR admin privileges should be CAR Administrators? the user has following: Here are the User Groups assigned to my user account •-       CiscoAdminRepToolAdminGroupUsers •-       Standard CAR Admin Users •-       Standard CCM Admin Users •-       Standard CCM End Users •-       Standard CCM Super Users •-       Standard RealtimeAndTraceCollection •-       SuperUserGroup Among the roles there are: •-       Standard Admin Rep Tool Admin •-       Standard RealTimeAndTraceCollection BUT still this user cannot run QoS Detail repoorts. All he is getting is a blank report. I have searched through and found this document which says " Only CAR administrators generate the QoS detail  report. The report details the QoS ratings that are attributed to  inbound and outbound calls on the Cisco Unified Communications Manager  network for the period that is specified" http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/carsyqos.html Now how to assign CAR Administrator rights? I found this: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_2_3/ccmsrva/sacar2.html#wp1092239 To grant administrative privileges to users, you must first log onto CAR using admin as the initial user name and password. Log onto CAR using this user  name and password to grant CAR administrator rights to user(s) for the  first time. This user ID and password will only work when there are no  CAR administrators configured in the system. Once one or more users have  been granted administrator rights, this initial logon (admin, admin) will be disabled. At this point, only CAR administrators (users who have been granted administrator rights initially using admin, admin, can grant CAR administrator rights to other users. Procedure Step 1 In the CAR window, choose System > System Parameters > Admin Rights. The Grant/Revoke CAR Admin Rights window displays. Now the problem is that even this user is a super user with all CAR Admin rights in Call manager user page (shown above), he cannot see "Admin rights" option in CAR/CDR tool. This means there must be another user assigned these rights as admin, admin is not working. Hence my question is there any way to reset password for CAR Admin so that we can assign Administrator rights from the CAR tool and then may be he can generate QoS detail reports. Any help would be much appreciated. ... View more