I have a customer who is using Salesforce Service Cloud for email and chat. They have a (non-Cisco) contact center for voice and the two solutions are not integrated; causing issues for agents who are trying to juggle email/chat and voice demands si...
This is the description of the issue, which occurs occassionaly:User was talking on one of their lines mid-sentence and all of a sudden they were talking to someone elseEach time the second caller they ended up with was a new caller; not someone on h...
intermittent one-way audio and no-way audio on SIP TrunkCallmanager 4.2.3 ES15 on OS 2000.4.4a SR7Approximately 7 to 10 calls a day experience one-way audio and about the same experience no audio in either direction (at least those are the ones being...
I sent a request to the customer to replace the phone the same I day I posted the original thread. As of this update, that was 11 days ago. Customer did not replace phone and has not reported the issue again. I believe Markbatts was right; stuck b...
this might sound odd, but does the remote office have a static ip or dhcp from the provider? if dhcp, people will commonly config the default route to the wan interface:ip ro 0.0.0.0 0.0.0.0 int fa4if that is the case, instead, try this:ip ro 0.0.0.0...
I have a similar need! In a Callmanager 4.1 environment, with 5 agents needing outbound predictive dialing. Any suggestions would be greatly appreciated. I know I can use just about any system with a dialogix board and use a gateway, but was hopin...
If you are capturing an entire VLAN to one port, you will most likely drop tons of packets and you will not be able to get an accurate idea of the load.I think there are much better ways to baseline and monitor switch and network performance than to ...
