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james.irwin
‎12-26-2019

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Member since ‎03-29-2003
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Salesforce Service Cloud Voice contacts Omni-Channel (CCX / UCCE / PCCE)

Created by in Contact Center
11-02-2015
11-02-2015
I have a customer who is using Salesforce Service Cloud for email and chat. They have a (non-Cisco) ...

I sent a request to the

Created by in IP Telephony and Phones
04-12-2014
04-12-2014
I sent a request to the customer to replace the phone the same I day I posted the original thread. A...

7861 SIP phone swaps calls on new inbound (bumps original caller to hold)

Created by in IP Telephony and Phones
04-01-2014
04-01-2014
This is the description of the issue, which occurs occassionaly:User was talking on one of their lin...

Re: IP phone over VPN getting TCP Reset-I

Created by in VPN
12-07-2007
12-07-2007
this might sound odd, but does the remote office have a static ip or dhcp from the provider? if dhcp...

intermittent one-way audio and no-way audio on SIP Trunk

Created by in IP Telephony and Phones
07-11-2007
07-11-2007
intermittent one-way audio and no-way audio on SIP TrunkCallmanager 4.2.3 ES15 on OS 2000.4.4a SR7Ap...

Re: Agents logged out would like reminders

Created by in Contact Center
06-10-2005
06-10-2005
Hi! I am also interested in the tray application... if I can get a copy I would be greatly appreciat...

Re: Outbound Dialer w/ IPCC Express

Created by in Contact Center
06-10-2005
06-10-2005
I have a similar need! In a Callmanager 4.1 environment, with 5 agents needing outbound predictive d...

fax detection

Created by in Other Collaboration Subjects
04-07-2005
04-07-2005
I am working a solution for a customer. They have a PRI with DIDs going to the high-level employees....

phone load 7.1.2 and sidecar 7914

Created by in Other Collaboration Subjects
02-08-2005
02-08-2005
The release notes state that the 7914 needs to be upgraded to code 4.0.1 prior to upgrading the 7940...

Re: port spanning entire networks

Created by in Other Network Architecture Subjects
03-26-2004
03-26-2004
If you are capturing an entire VLAN to one port, you will most likely drop tons of packets and you w...
Public Statistics
Date Registered ‎03-29-2003 05:25 PM
Date Last Visited ‎12-26-2019 10:07 AM
Total Messages Posted 16
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