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CLAUDIO RIVAS
Level 1
Level 1
Member since ‎09-03-2009
‎08-31-2018
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User Statistics

  • 83 Posts
  • 1 Solutions
  • 18 Helpful votes Given
  • 10 Helpful votes Received
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User Activity

Edit call button layout

07-16-2015
Hi community,Is there any way to remove the buttons layout while on call from a DX80 or similar while (transfer/conference, keypad, etc)?Actually the user is able to press those buttons while on call and enable other kind of actions they doesn't need...

Finesse get only a part of ECC variables

03-17-2015
Hi,Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen apare...

Max Number of Executed Steps* how do steps count Call Subflow steps as a single step or as many as they are inside the subflow?

10-13-2014
Hi,Regarding UCCX Max Number of Executed Steps* parameter, for default it have a value of 1000 steps, i have some questions regarding that: How are steps counted on a Script if i call a subflow? Do the step count as a single step or count as many as ...

CVP 10.5 Reporting API question

09-10-2014
Hi,I'd like to know if there is an API to access the reporting database, i ask this because on my experience by accessing directly to the database may cause low performance or data corruption.If someone have information regarding this i'll be very gr...

sip DTMF in-band

09-27-2012
Hi,Currently I have an issue with a SIP trunk by a provider that doesn't accept DTMF out-of-band, and is having trouble to accept RFC 2833 standard. Is there any other way to pass the tones "in-band" by ussing a different method?This question may sou...
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Community Statistics
Member Since ‎09-03-2009 09:58 AM
Date Last Visited ‎08-31-2018 02:45 PM
Posts 83
Total Helpful Votes Received 10
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