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Hi community,Is there any way to remove the buttons layout while on call from a DX80 or similar while (transfer/conference, keypad, etc)?Actually the user is able to press those buttons while on call and enable other kind of actions they doesn't need...
Hi,Currently i have some ECC variables configured to pass information from IVR script to another application on agent desktop ussing Finesse, but sometimes i get the ECC variable just blank without the information captured from IVR, this happen apare...
Hi,Regarding UCCX Max Number of Executed Steps* parameter, for default it have a value of 1000 steps, i have some questions regarding that: How are steps counted on a Script if i call a subflow? Do the step count as a single step or count as many as ...
Hi,I'd like to know if there is an API to access the reporting database, i ask this because on my experience by accessing directly to the database may cause low performance or data corruption.If someone have information regarding this i'll be very gr...
Hi,Currently I have an issue with a SIP trunk by a provider that doesn't accept DTMF out-of-band, and is having trouble to accept RFC 2833 standard. Is there any other way to pass the tones "in-band" by ussing a different method?This question may sou...
Hi,Thank you for your quick response, yes i'm sending the variables from finesse to trigger a weblink. Regarding the values on the variables there is always a value on the variables i can see it from UCCX and Finesse Logs. But those are not getting i...
I take the variable on a ScreenPop variant to trigger a new link.Here is an example:window.open("http://xyz.com/popup?user.ecc.CustomerID=100000000&user.ecc.CustomerStatus=ACT&user.ecc.Account=1023485&user.ecc.AccountStatus=ACT&user.ecc.UserExtension...
As an example i have 6 variables:Variables consulted for that particular call:user.ecc.CustomerID=100000000user.ecc.CustomerStatus=ACTuser.ecc.Account=1023485user.ecc.AccountStatus=ACTuser.ecc.UserExtension=user.ecc.LastSelectedOption=Variables on Fi...
