Hey Cisco world, I have what I fear is a basic question: What is the desk phone equivalent of an Applicaton dial rule? I just configured a series of dial rules for our WebEx Connect and Jabber clients that work perfectly. I'd like to do the same kind...

Hey all, I'm faced w/ a particular problem that I haven't been able to solve yet: I'm trying to download all the scripts that live on our UCCX server to create a backup. In the past, when our Contact Center was windows-based (pre-8), I would just nav...

Hey all! Just recently set up a series of 800 TFNs to call into our system. They call in with a specific DNIS, get routed through translation patterns to our UCCX server, and are then routed to users. Each 800 # has a specific translation pattern and...