Is there a way for me to be able to tell who is calling opening greeting?  And by who, I mean what they dialed to get them there?  I ran a call handler report and see a lot of calls hitting Opening Greeting and I am trying to find out what was dialed...

I received the yearly RTMT alert that the DST rules file for the current year is created by cron.  I looked into this and found that to make sure the phones get the right time after Daylight Savings time, you need to reboot the phones after the DST r...

I would like to send a caller name to my SIP provider.  How do I insert a name in the From header? I rate helpful posts!

Is there an application or way to allow certain teams to delete their own agents without giving them access to everything in Configuration Manager?  We have a lot of seasonal deletes and it would be nice to allow a group to do these deletes without g...