Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About jwjorgensen
09-13-2019
Stats
Member since
11-06-2005
82
Posts
10
Helpful
1
Solution
09-13-2018
11:38 AM
Thanks for the info! Just for my knowledge, and to explain to my customer, do you have insight as to why this is not supported in the later releases?
... View more
09-13-2018
11:32 AM
I've got a pair of 9906's running 6.3.2, RSP880s, and Tomahawk linecards (24x10GE-1GE). Is this a supported configuration?
... View more
09-13-2018
07:27 AM
I read on a doc this morning on nv edge that the IRLs had to be 40 or 100 GE but then I read on another doc that they can be 10GE links. Can someone clarify for me?
Thanks in advance!
JJ
... View more
Labels:
Thanks for verifying :) I
in Other Collaboration Subjects
03-12-2015
06:55 PM
03-12-2015
06:55 PM
Thanks for verifying :) I figured that was the case. JJ
... View more
02-14-2013
08:54 AM
I have a customer that is seeing output drops on a 2960S with mls qos not enabled. It appears that they are getting bursty traffic on the switch that is filling up the buffers, hence causing the drops. I have a couple of questions: 1. What are the default queue/buffer settings when mls qos is NOT enabled on the switch. 2. Is there any good documentation out there regarding the buffer sizes of the different switch models The customer is looking for an answer as to whether or not replacing the 2960S with a higher model would eliminate the output drops WITHOUT having to mess with QOS/buffer/drop threshold settings on the switch, and Cisco doesn't seem to make the buffer sizes readily available for the the smaller Catalyst switches. Thanks in advance!
... View more
Labels:
Created by
jwjorgensen
in Contact Center
in Contact Center
07-20-2012
02:54 PM
07-20-2012
02:54 PM
I was able to fix the problem by restarting the Cisco Enterprise Desktop Service in UCCX. Thanks for the help!
... View more
Created by
jwjorgensen
in Contact Center
in Contact Center
07-20-2012
11:16 AM
07-20-2012
11:16 AM
All, My understanding is that CAD should display what CSQ that an incoming call is coming from. Should this be the case? I have a customer that wants to answer calls differently based on which CSQ the call comes from. I have two CSQ's created that are sharing the resource group and using the same skill. When a call comes in, it is not displaying the CSQ information. Is there something I should look for to correct this?
... View more
Labels:
06-16-2012
02:05 PM
No. I was thinking that there was some native support. Am I wrong?
... View more
Created by
jwjorgensen
in Other Collaboration Subjects
in Other Collaboration Subjects
01-26-2012
08:57 AM
01-26-2012
08:57 AM
Thanks for the input Joe. The I was able to play the file straight from the DMP, as well as another mpeg2 file that I loaded on there. I didn't get any audio from the file though... My other issues seem to be specifically with the browser. If I try to play a URL (media plane or browser plane) FROM the DMP, or try to play a playlist from the DMM, I get a "browser_play_failure" error in the syslog output. <174> Jan 26 10:37:50 10.59.50.11 DMP-4400[1765]{-1}(4)~00-0F-44-02-4C-C8~2012~CST~yes: browser_play_failure: [ http://dmm.metrolibrary.org:8080/xTAS-core//api/xml/app/playlist/start_playlist_41_.htm ] <174> Jan 26 10:27:41 10.59.50.11 DMP-4400[1766]{-1}(181)~00-0F-44-02-4C-C8~2012~CST~yes: browser_play_failure: [ http://www.google.com/ ] Any ideas?
... View more
Created by
jwjorgensen
in Other Collaboration Subjects
in Other Collaboration Subjects
01-25-2012
01:43 PM
01-25-2012
01:43 PM
All, I have a DMP 4400G connected to a Cisco LCD via HDMI. The DMP is controlled through a DMM (5.2.3). The IP info displays on the screen when I tell it to, but I am having trouble displaying content. I have tried the following: Pointing the DMP to URL on the DMP. Pushing a presentation from the DMM to the DMP. Pushing a "go to url" from the DMP. The DMM says that the task was submitted, but nothing displays on the DMP. Any thoughts?
... View more
Labels:
08-23-2011
01:30 PM
You pretty much answered my question. I was thinking of things on a per queue basis as opposed to a per agent basis. Thanks for the input!
... View more
08-23-2011
01:21 PM
But maybe I am trying to go about it the wrong way... Any thoughts? Example: 2 - CSQs, Sales and Customer Service There are alot more agents in the Sales CSQ then the Customer Service CSQ. The sales agents need to act as an overflow for the customer service CSQ. I am currently running skills-based routing, but the sales manager doesn't want an overflow call to affect their idle time (all of the sales people hold the same skill level, except for managers.) The sales manager doesn't want his people missing out on call distribution because they are taking calls for customer service.
... View more
08-23-2011
01:16 PM
Actually, I would like to have an agent take calls for multiple queues, where a call from queue A would not affect the idle time of the extension on queue B.
... View more
08-23-2011
11:27 AM
Does anyone know if it is possible to have multiple UCCX extensions assigned on a phone? Thanks!
... View more
Labels:
01-18-2011
05:03 PM
Jennifer, thanks for the info. This helps with a quote I am putting together.
... View more
09-13-2018
Thanks for the info! Just for my knowledge, and to explain to my
customer, do you have insight as to...
09-13-2018
I've got a pair of 9906's running 6.3.2, RSP880s, and Tomahawk linecards
(24x10GE-1GE). Is this a su...
09-13-2018
I read on a doc this morning on nv edge that the IRLs had to be 40 or
100 GE but then I read on anot...
Created by
jwjorgensen
in Collaboration Applications
01-19-2017
01-19-2017
I was informed that custom branding is not yet supported on the Common
Identity platform.
02-14-2013
I have a customer that is seeing output drops on a 2960S with mls qos
not enabled. It appears that t...
Created by
jwjorgensen
in Contact Center
07-20-2012
07-20-2012
I was able to fix the problem by restarting the Cisco Enterprise Desktop
Service in UCCX. Thanks for...
Created by
jwjorgensen
in Contact Center
07-20-2012
07-20-2012
All,My understanding is that CAD should display what CSQ that an
incoming call is coming from. Shoul...
Created by
jwjorgensen
in Other Collaboration Subjects
01-26-2012
01-26-2012
Thanks for the input Joe. The I was able to play the file straight from
the DMP, as well as another ...
Created by
jwjorgensen
in Other Collaboration Subjects
01-25-2012
01-25-2012
All,I have a DMP 4400G connected to a Cisco LCD via HDMI. The DMP is
controlled through a DMM (5.2.3...
08-23-2011
You pretty much answered my question. I was thinking of things on a per
queue basis as opposed to a ...
08-23-2011
But maybe I am trying to go about it the wrong way... Any
thoughts?Example:2 - CSQs, Sales and Custo...
08-23-2011
Actually, I would like to have an agent take calls for multiple queues,
where a call from queue A wo...
Public Statistics
| Date Registered | 11-06-2005 12:14 PM |
| Date Last Visited | 09-13-2019 02:54 PM |
| Total Messages Posted | 82 |
| Total Helpful Votes Received | 10 |
.jpg "VIP Advisor"){kind=icon}
Helpful Votes From
