About Shalid Kurunnan Chalil

Shalid Kurunnan Chalil · 01-20-2026

Hi everyone, I’m working with a customer who is using Webex Calling Customer Assist, and I’m trying to retrieve real‑time call details for calls abandoned at the queue level. So far, I haven’t found a direct way to pull this information from the Cont...

Shalid Kurunnan Chalil · 06-02-2025

I’m currently working on a Teams Direct Routing migration project and would like to clarify the compatibility of Cisco 9800 series IP phones with Microsoft Teams. We are aware of the Microsoft SIP Gateway option, but unfortunately, it does not suppor...

Shalid Kurunnan Chalil · 05-07-2025

Hi , One of my customers has asked whether there’s a way in Webex Calling to allow a user (such as a receptionist) or an administrator to override or bypass the DND (Do Not Disturb) status set on a user’s phone. In their previous telephony system, th...

Shalid Kurunnan Chalil · 09-13-2024

Hi community, Can anyone help me with the following or direct me to any reference materials I can explore further? Currently, the Webex CC email flow is set up to send auto-responses for new incoming emails. However, it's also sending auto-respons...

Shalid Kurunnan Chalil · 08-12-2024

Hello experts, Is there a way to configure speed dials on Cisco basic phones (e.g., 6821) beyond their available line buttons in Webex Calling? Like using a feature access code or any other method to achieve this.I couldn’t find any relevant documen...

Shalid Kurunnan Chalil · 06-03-2025

Thanks @Jonathan Schulenberg May I ask if you have any guidance or references on how to set up a corporate directory or address book for Cisco MPP phones? Regards, Shalid

Shalid Kurunnan Chalil · 05-08-2025

While it doesn’t directly address my use case, I noticed that Cisco has recently released some enhancements related to DND (Do Not Disturb), just mentioning it here in case others following this thread find it useful. That said, I’m still looking for...

Shalid Kurunnan Chalil · 09-30-2024

Hi @Faisal Saoud You can use the PCD TFTP directly for this purpose. As you may already know, you can access the PCD as an SFTP server using the default SFTP user "adminsftp" and the corresponding password. Regards Shalid

Shalid Kurunnan Chalil · 09-30-2024

Hi All, I’ve found the answer to my query and have tested and verified it with the Cisco Team as well. In the "Resolve Conversation" node, you need to bypass the email node for the "Reopen" outcome. Reopened: Reopens an ongoing conversation.Created: ...

Shalid Kurunnan Chalil · 09-13-2024

Hi Yenosh, I recommend testing and verifying if Jabber works without SSO. Based on my understanding, the error you mentioned seems to be unrelated to SSO and is likely a basic Jabber login issue. Please try disabling SSO and confirm whether you're...

Member Since	‎11-13-2011 12:33 PM
Date Last Visited	‎01-20-2026 10:53 PM
Posts	889
Total Helpful Votes Received	915

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User Activity

Webex Calling – How to Retrieve Abandoned Queue Call Details using API

Can Cisco 9800 Series IP Phones Be Natively Integrated with Microsoft

Webex Calling – Override or Bypass DND (Do Not Disturb) Feature

Preventing Auto-Responses in Webex CC for Ongoing Email Conversations

Speed dial in webex calling

Re: Can Cisco 9800 Series IP Phones Be Natively Integrated with Micros

Re: Webex Calling – Override or Bypass DND (Do Not Disturb) Feature

Re: CUCM migration from 11.0 to 14

Re: Preventing Auto-Responses in Webex CC for Ongoing Email Conversati

Re: Jabber Login Issue.