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ivana vidakovic
Level 1
Level 1
Member since ‎03-28-2013
‎11-15-2024
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  • 29 Posts
  • 0 Solutions
  • 8 Helpful votes Given
  • 1 Helpful votes Received
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5 Discussion Posts
20 Discussion Posts
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Certifications
Webex Contact Center Expert
Understanding Design for Cisco Internetworking Solutions
Cisco Certified Specialist - Security Core
Cisco Collaboration SaaS
Cisco Collaboration SaaS
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Applications Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)
Cisco Certified Design Associate (CCDA)

User Activity

UCCX 12.5 Outbound Preview triggering a script

01-31-2024
Hi everyone, Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call?  I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...

Announcement to called number

06-09-2015
Hi,This is my first encounter with TCL scripting.I have a cisco router as a voice gateway (H323). It has a E1-ISDN connected to PSTN and a G0/0 to it's LAN. Whenever there is a call from one of the IP Phones to an external number (PSTN), can the voic...

UCCX 8.5 user and licensing question

02-25-2014
Hi,Lets say I have 5 premium licenses.Is it possible to configure 5 phones and 10 users in CUCM so that I have 2 users controlling the same phone, and so that in the end I have 10 agents in UCCX, where only 5 would be logged into CAD at the same time...

UCCX 9 - Fax redirect to agent e-mail

01-27-2014
Hi,I have a customer who has UCCX 9, and who would like faxes that are intended for agents to be redirected to their e-mails. How could this be done? Thanks.Regards,Ivana

UCCX 9 -Extension mobility and licensing

01-15-2014
Hi,Lets say I have:10 phones,30 agents,30 UDP profiles,so that each agent has their own profile, with a unique DN. Is it possible to have 10 UCCX licenses so that there is one agent logged into a phone at all times? The agents work in 3 shifts, and I...
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Community Statistics
Member Since ‎03-28-2013 02:45 AM
Date Last Visited ‎11-15-2024 05:14 AM
Posts 29
Total Helpful Votes Received 1
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