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Hi everyone,
Does anyone know the requirements to recertify WXCC expert? I can't seem to find any information about the exam. A link to the exam would be great.
Thnaks,
Ivana
Hi everyone,
Is it possible to have the information from the Finesse Call Variables Layout displayed in the Finesse History window? A client has caller ID and caller name displayed in Finesse on incoming calls, but would also like to see the caller n...
Hi everyone,
Is it possible to trigger a UCCX script when an agent receives an Outbound Preview call?
I need a script because CUIC reports for campaigns are quite poor, so I was thinking about creating custom variables with the called number, name, ...
Hi,This is my first encounter with TCL scripting.I have a cisco router as a voice gateway (H323). It has a E1-ISDN connected to PSTN and a G0/0 to it's LAN. Whenever there is a call from one of the IP Phones to an external number (PSTN), can the voic...
Hi,Lets say I have 5 premium licenses.Is it possible to configure 5 phones and 10 users in CUCM so that I have 2 users controlling the same phone, and so that in the end I have 10 agents in UCCX, where only 5 would be logged into CAD at the same time...
I was planing on installing 12.5(1)SU3.ES07 but after reading through this topic, I am not so sure. Does the latest cop eliminate all the issues and still fix the vulnerabilities?
I just noticed I made a mistake.I should have set fsm(CALL_INIT,ev_setup_done) "act_Setup PLACECALL" instead of set fsm(CALL_INIT,ev_setup_indication) "act_Setup PLACECALL"Is it OK now?
Doesn't ev_setup_done indicate that the leg setup command has finished?This is why I thought I should destroy the connection after eg setup $dest callInfo leg_incoming.If this is not the case, can you tell me when/where I should destroy the connectio...
Hi Raghavendra,Thank you for your reply.I think I understand how it would work, however, being new to TCL scripting I am having trouble creating the script. I was hoping you could take a look at it:# initialize the parameters that configured from IOS...
